1. Introduzione
This manual provides instructions for the installation, operation, and maintenance of your Volcora 80mm Thermal Receipt Printer. This high-speed POS printer features an auto-cutter and offers USB and Ethernet connectivity, making it suitable for various business environments.
2. Informazioni sulla sicurezza
- Assicurarsi che la stampante sia collegata a una presa di corrente dotata di messa a terra.
- Non esporre la stampante all'acqua o a umidità eccessiva.
- Evitare di posizionare la stampante alla luce diretta del sole o vicino a fonti di calore.
- Utilizzare solo rotoli di carta termica specificati.
- Do not attempt to open or repair the printer yourself. Contact qualified service personnel.
3. Contenuto della confezione
Verificare che tutti gli articoli siano presenti nel pacco:
Image: Package contents including the printer, power adapter, paper roller, USB cable, CD, manual, and sample receipt paper.
- Stampante termica per ricevute
- Adattatore di alimentazione
- Rullo di carta
- Cavo USB
- CD (for drivers and software)
- Manuale d'uso
- Sample Receipt Paper Roll
4. Prodotto finitoview
4.1. Printer Components and Interfaces
Image: Rear interfaces of the printer, including LAN (A), USB (B), RJ11 cash drawer (C), and Power (D) ports.
Immagine: Varie views of the printer, showing indicator lights for Power, Error, Paper, and a Feed button.
The printer features multiple connectivity options and indicator lights for easy status monitoring:
- Porta LAN: Per la connessione Ethernet.
- Porta USB: Per la connessione diretta a un computer.
- Porta RJ11: Per collegare un cassetto portadenaro.
- Porta di alimentazione: Per collegare l'adattatore di alimentazione.
- Luci di segnalazione: Power, Error, and Paper status.
- Pulsante di alimentazione: To advance paper manually.
5. Impostazione
5.1. Collegamento della stampante
- Connect the power adapter to the printer's power port and then to a power outlet.
- Connect the USB cable from the printer to your computer, or connect an Ethernet cable from the printer to your network router/switch.
- If connecting a cash drawer, use the RJ11 cable to connect it to the printer's cash drawer port.
5.2. Caricamento della carta termica
Image: Open printer showing the large paper roll capacity and sensors for paper out, cover open, cutter jam, and paper jam.
- Aprire il coperchio della stampante premendo il pulsante di rilascio.
- Insert a new 80mm thermal paper roll into the paper compartment, ensuring the paper feeds from the bottom and the leading edge extends past the cutter.
- Chiudere saldamente il coperchio della stampante finché non scatta in posizione.
5.3. Driver Installation and Software Compatibility
Image: Compatibility matrix indicating supported operating systems (Windows, MacOS, Linux, VirtualCom, Android, RaspberryPi, iOS) for USB, USB+Ethernet, and USB+WiFi interfaces.
Image: List of compatible POS systems (Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS) and non-compatible systems (Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify). Note for Square support is also included.
Install the necessary drivers from the provided CD or download them from the Volcora support website. The printer supports:
- Interfaccia Ethernet: Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, and iOS.
- Interfaccia USB: Windows, Mac OS, Linux, VirtualCom, and Android.
Nota: This printer does not support Bluetooth or WiFi printing (unless a specific WiFi variant is purchased). For custom applications on iOS and Android via Ethernet, an SDK is required.
POS Software Compatibility:
- Compatibile: Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS.
- Non compatibile: Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify, Toast.
- For Square support, please contact Volcora customer support.
6. Funzionamento
6.1. Stampa di base
Image: Printer in operation, demonstrating fast printing at 260mm/s and the auto-cutter function.
Immagine: Example of a high-resolution receipt printout (576 dots/line).
Once connected and drivers are installed, send print commands from your POS software or application. The printer will automatically print and cut receipts at a speed of up to 260mm/s.
6.2. Installazione con montaggio a parete
Image: The printer can be used as a desktop unit with non-slip rubber feet or wall-mounted using the two hanging holes at the bottom.
The printer includes two hanging holes at the bottom for wall mounting. Securely attach the printer to a wall using appropriate hardware (not included) to save counter space, especially in kitchen environments.
7. Manutenzione
7.1. Pulizia della stampante
- Pulire regolarmente l'esterno della stampante con un panno morbido e asciutto.
- To clean the thermal print head, use an alcohol swab or a specialized thermal printer cleaning pen. Ensure the printer is off and cooled down before cleaning.
7.2. Thermal Print Head Care
The thermal print head is a critical component. Proper maintenance is essential to prevent faded text and ensure print quality. Clean the print head regularly, especially after changing paper rolls or if print quality degrades.
7.3. Sostituzione del rotolo di carta
Replace the thermal paper roll when the paper-out indicator lights up or when the end of the roll is near. Follow the paper loading instructions in Section 5.2.
8. Risoluzione Dei Problemi
8.1. Problemi comuni e soluzioni
| Problema | Possibile causa | Soluzione |
|---|---|---|
| La stampante non stampa | No power, incorrect connection, driver issue, paper out. | Check power cable, USB/Ethernet connection, driver installation, and paper roll. |
| Faded or blank prints | Incorrect paper type, thermal print head dirty or worn. | Ensure thermal paper is used. Clean the thermal print head. If issue persists, contact support. |
| Inceppamento della carta | Caricamento della carta non corretto, corpo estraneo. | Open cover, remove jammed paper carefully, reload paper correctly. |
| Il cassetto portavalori non si apre | Incorrect connection, software command issue. | Check RJ11 cable connection. Verify POS software settings for cash drawer trigger. |
8.2. Indicatori di errore
Refer to the indicator lights on the printer for status:
- Luce di alimentazione: Indica lo stato dell'alimentazione.
- Luce di carta: Indicates paper-out or paper jam.
- Spia di errore: Indicates a general error. Consult the manual or support for specific error codes if available.
9. Specifiche
| Caratteristica | Dettaglio |
|---|---|
| Marca | Volcora |
| Numero di modello | 810041567352 |
| Tecnologia di stampa | Termico |
| Tecnologia di connettività | Ethernet, USB |
| Uscita della stampante | Monocromo |
| Velocità di stampa massima in bianco e nero | 260 mm/s (210 ppm) |
| Risoluzione | 203 x 203 DPI (576 punti/linea) |
| Formato della carta | 79.5 millimeters (80mm) |
| Durata della taglierina automatica | Fino a 1.5 milioni di tagli |
| Porta per cassetto contanti | RJ11 |
| Dimensioni del prodotto (P x L x A) | 4.65"P x 7.05"L x 4.65"A |
| Dispositivi compatibili | Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, iOS (Ethernet only for iOS/RaspberryPi) |
| Caratteristiche speciali | Auto Cutter, Wall Mount Option |
10. Garanzia e supporto
10.1. Informazioni sulla garanzia
All Volcora products are backed by a limited lifetime warranty. Please retain your proof of purchase for warranty claims.
10.2. Assistenza clienti
For assistance with setup, connection, compatibility, or any other product-related issues, please contact Volcora customer support. Our team is based in the United States and ready to help.
Supporto Websito: volcora.com/pages/support-center
