1. Introduzione e oltreview
The HTW Koi Duo electric water heater is designed to provide efficient and reliable hot water for your home. Available in 50, 80, and 100-liter capacities, this model features a compact design with shallow depth, allowing it to fit into various spaces. Its multiposition capability enables both vertical and horizontal installation, offering flexibility for your kitchen or utility room. The Koi Duo incorporates advanced technology, including a double tank system for faster hot water delivery and enhanced energy savings, achieving an energy efficiency rating of B. It also features WiFi connectivity for smart control via a dedicated application.
2. Caratteristiche principali
- Multiposition Installation: Can be installed both vertically and horizontally to adapt to different spaces.
- Connettività WiFi: Integrated WiFi for remote control and monitoring via a smartphone application.
- Double Tank System: Provides hot water faster and improves energy efficiency.
- Electronic Anode: Offers enhanced protection for the inner surface of the tank without requiring maintenance.
- Display touch digitale: Intuitive interface for direct control and temperature adjustment.
- Modalità Smart: Analyzes and memorizes user consumption habits to optimize energy savings automatically.
- High-Density Polyurethane Insulation: Ensures excellent thermal retention and durability.
- Dry Overheating Protection: Safety feature to prevent damage from overheating when the tank is dry.
- Protezione antigelo: Safeguards the unit in cold environments.
- Energy Efficiency Class B: Progettato per ridurre il consumo energetico.
- Armored Resistance: Ensures rapid heat transfer to the water.

3. Informazioni sulla sicurezza
Si prega di leggere attentamente tutte le istruzioni di sicurezza prima dell'installazione e dell'uso. Il mancato rispetto di queste istruzioni può causare danni materiali, lesioni personali o morte.
- Installazione professionale: Installation must be performed by a qualified technician in accordance with local regulations and codes.
- Sicurezza elettrica: Ensure the unit is properly grounded. Do not use extension cords. Disconnect power before any maintenance or service.
- Pressione dell'acqua: The water heater must be connected to a water supply with appropriate pressure. A safety valve (included) must be installed on the cold water inlet to protect against excessive pressure.
- Impostazioni della temperatura: Be cautious when setting high temperatures to avoid scalding.
- Bambini e persone vulnerabili: Questo apparecchio non è destinato all'uso da parte di persone (bambini compresi) con ridotte capacità fisiche, sensoriali o mentali, o prive di esperienza e conoscenza, a meno che non siano supervisionate o abbiano ricevuto istruzioni riguardanti l'uso dell'apparecchio da una persona responsabile della loro sicurezza.
- Perdita: Regularly inspect the unit for any signs of water leakage. In case of leakage, immediately turn off the water supply and disconnect power.
4. Installazione
The HTW Koi Duo water heater offers flexible installation options, supporting both vertical and horizontal mounting. Ensure the chosen location is structurally sound to support the full weight of the water heater when filled with water.
4.1. Dimensioni e posizionamento
Refer to the diagram below for precise dimensions. Allow adequate clearance around the unit for maintenance and air circulation.

4.2. Componenti inclusi
The following components are included for installation:
- Electrolytic Sleeves (Manguitos Electrolíticos)
- Safety Valve (Válvula de Seguridad)
4.3. Strumenti necessari (non inclusi)
A qualified technician will typically require standard plumbing and electrical tools, including but not limited to:
- Trapano e punte da trapano
- Nastro di misurazione e livella
- Wrenches (adjustable, pipe wrench)
- Cacciaviti
- Nastro in teflon o sigillante per tubi
- Wall anchors/screws suitable for your wall type
4.4. Mounting the Water Heater
- Marcatura: Use the provided template (if any, or measure directly from the unit) to mark the drilling points for the mounting brackets on the wall. Ensure the marks are level and correctly spaced for either vertical or horizontal orientation.
- Perforazione: Praticare dei fori nei punti contrassegnati utilizzando una punta da trapano adatta al materiale della parete.
- Ancoraggio: Inserire i tasselli a muro nei fori praticati.
- Staffe di montaggio: Secure the mounting brackets firmly to the wall using screws.
- Hanging the Unit: Carefully lift the water heater and hang it onto the secured mounting brackets. Ensure it is stable and securely seated.
4.5. Collegamenti idraulici
- Valvola di sicurezza: Install the safety valve onto the cold water inlet of the water heater. Use Teflon tape or pipe sealant to ensure a watertight connection.
- Electrolytic Sleeves: Attach the electrolytic sleeves to both the cold and hot water connections of the water heater.
- Linee d'acqua: Connect the cold water supply line to the cold water inlet (typically marked blue or with a blue ring) and the hot water outlet line to the hot water outlet (typically marked red or with a red ring).
- Drenaggio: If possible, connect a drain line to the safety valve outlet to direct any pressure relief discharge to a suitable drain.
- Riempimento del serbatoio: Before connecting to electrical power, open a hot water faucet in your home and then slowly open the cold water supply valve to the water heater. Allow the tank to fill completely until water flows steadily from the hot water faucet, indicating all air has been purged from the system. Close the hot water faucet.
4.6. Connessione elettrica
- Alimentazione elettrica: Connect the water heater to a dedicated, properly grounded electrical circuit as per local electrical codes. The unit operates at 1800 W.
- Interruttore: Ensure the circuit breaker for the water heater is in the OFF position during connection.
- Collegamento finale: Once all plumbing connections are secure and the tank is filled with water, connect the power cord to the electrical outlet or hardwire the unit if required.
5. Istruzioni per l'installazione e l'uso
5.1. Accensione iniziale
After completing installation and filling the tank, turn on the circuit breaker to supply power to the water heater. The digital touch display will illuminate.
5.2. Digital Touch Display
The digital touch display allows you to monitor the current water temperature and select various operating modes.
5.3. Controllo della temperatura
Use the touch controls on the display to adjust the desired water temperature. The display will show the set temperature and the current water temperature.
5.4. Modalità intelligente
Activate the "Smart Mode" for optimized energy savings. In this mode, the water heater analyzes and memorizes your hot water consumption patterns over approximately 15 days. It then automatically adjusts its heating schedule to ensure hot water is available when needed, while minimizing energy use during off-peak times.
5.5. Connettività WiFi e controllo delle app
The HTW Koi Duo features integrated WiFi for remote control. Download the dedicated smartphone application (available on Apple Store and Google Play) and follow the in-app instructions to connect your water heater. Through the app, you can:
- Accendere/spegnere l'unità da remoto.
- Regolare le impostazioni della temperatura.
- Monitorare il consumo energetico.
- Programmare gli orari di riscaldamento.
- Receive notifications and direct technical support.

6. Manutenzione
Regular maintenance ensures the longevity and efficient operation of your HTW Koi Duo water heater. Always disconnect power before performing any maintenance.
- Electronic Anode: The electronic anode provides continuous protection against corrosion and does not require periodic replacement or maintenance, unlike traditional sacrificial anodes.
- Valvola di sicurezza: Periodically check the safety valve by lifting its lever to ensure it operates freely and discharges water. This helps prevent mineral buildup.
- Pulizia: Pulire l'esterno dello scaldabagno con un panno morbido eamp panno. Non usare detergenti abrasivi o solventi.
- Ispezione professionale: It is recommended to have a qualified technician inspect the water heater annually to check for sediment buildup, element condition, and overall system integrity.
7. Risoluzione Dei Problemi
If you experience issues with your water heater, refer to the following common troubleshooting steps. For complex problems, contact qualified technical support.
- Niente acqua calda:
- Check if the power supply is connected and the circuit breaker is ON.
- Ensure the water heater is turned ON via the display or app.
- Verify that the temperature setting is appropriate.
- Check if the cold water supply valve is fully open.
- Acqua calda insufficiente:
- Aumentare l'impostazione della temperatura.
- Allow more time for the unit to heat water, especially after high demand.
- Ensure "Smart Mode" is not overly restricting heating times if your habits have changed.
- Perdita d'acqua:
- Immediately turn off the water supply and disconnect power.
- Inspect connections for loose fittings.
- If the leak is from the safety valve, it might be due to excessive pressure; ensure the valve is functioning correctly.
- Rivolgersi ad un tecnico qualificato per la riparazione.
- Problemi di connessione WiFi:
- Ensure your home WiFi network is active and the signal is strong near the water heater.
- Restart your router and the water heater.
- Re-attempt the pairing process through the app.
8. Specifiche
| Caratteristica | Specificazione |
|---|---|
| Marca | Ciao |
| Modello | Koi Duo |
| Capacità | 100 litri |
| Dimensioni (A x L x P) | Dimensioni: 121.9 x 53.6 x 30 cm |
| Energia | 1800 L |
| Classe di efficienza energetica | B |
| Tipo di montaggio | Wall (Vertical and Horizontal) |
| Water Inlet/Outlet Pipe | 1/2 pollici |
| Grado di protezione | Grado di protezione IPX4 |

9. Garanzia e supporto
Your HTW Koi Duo electric water heater is designed for durability and long-term performance. For specific warranty terms and conditions, please refer to the warranty card included with your product or contact HTW customer service.
For technical assistance, troubleshooting beyond this manual, or warranty claims, please contact HTW customer support. The integrated WiFi application also provides a direct connection to technical service for convenient support.
Conservare la ricevuta d'acquisto come prova d'acquisto ai fini della garanzia.