1. Introduzione
This manual provides detailed instructions for the setup, operation, and maintenance of your Xprinter H500B/H500E Thermal Transfer Ribbon Label Barcode Printer. Please read this manual thoroughly before using the printer to ensure optimal performance and longevity.
Caratteristiche principali:
- Supports both direct thermal and thermal transfer printing.
- High-speed printing up to 127 mm/s (H500B) or 101.6 mm/s (H500E).
- Accommodates 300-meter ribbons for reduced downtime.
- Compatible with Windows (XP and newer) and Linux operating systems.
- Available in 203 DPI (H500B) and 300 DPI (H500E) resolutions.
- Versatile for various label types including thermal transfer, PET/PVC, wash care, and jewelry labels.
- Equipped with a powerful 32-bit processor, 4MB Flash Memory, 8MB SDRAM, and an SD card reader for memory expansion up to 4 GB.
- Includes free labeling software and Windows drivers.
2. Contenuto della confezione
Verifica che tutti gli articoli elencati di seguito siano inclusi nel pacco. Se alcuni articoli risultano mancanti o danneggiati, contatta il fornitore.
Figure 2.1: Printer and included accessories (Robbin, Shaft, Cable, CD Driver, Sticker Paper, Post, Adaptor, Plug).
- Xprinter H500B/H500E Printer
- Adattatore di alimentazione e cavo
- Cavo USB
- Ribbon Spindles (Shaft, Post)
- CD Driver (Software and Drivers)
- Guida rapida (se applicabile)
3. Guida all'installazione
3.1 Disimballaggio e posizionamento
- Estrarre con attenzione la stampante dall'imballaggio.
- Posizionare la stampante su una superficie piana e stabile, vicino a una presa di corrente e al computer.
- Assicurare un'adeguata ventilazione attorno alla stampante.
3.2 Collegamento dell'alimentazione
- Collegare l'adattatore di alimentazione alla porta di ingresso dell'alimentazione della stampante.
- Plug the power cable into a suitable electrical outlet (100-240V AC).
- Accendere la stampante utilizzando l'interruttore di alimentazione.
3.3 Caricamento dei supporti (etichette e nastro)
The printer supports both direct thermal and thermal transfer printing. For thermal transfer printing, a ribbon is required.
Figure 3.1: Open printer lid showing the internal mechanism for media loading.
Figura 3.2: in alto view of the printer's internal components, including the label roll path.
Figura 3.3: lato view illustrating the label and ribbon loading paths within the printer.
- Aprire il coperchio superiore della stampante.
- Etichette di caricamento: Place the label roll onto the media spindle. Ensure the labels feed smoothly through the guides and under the print head. The printer supports media widths from 25.4mm to 118mm.
- Loading Ribbon (for Thermal Transfer): Insert the ribbon roll onto the supply spindle and the empty core onto the take-up spindle. Thread the ribbon as indicated by the internal diagrams, ensuring it passes between the print head and the labels. The ribbon capacity is max 300m, with a width of 110mm and a 1-inch core diameter.
- Close the top cover. The printer may perform an automatic paper test.
3.4 Installazione di driver e software
To use the printer with your computer, you need to install the appropriate drivers and labeling software.
- Autisti: Download the latest drivers for Windows/Linux/Mac from the official Xprinter websito: https://www.xprintertech.com/drivers-2Seguire le istruzioni visualizzate sullo schermo per l'installazione.
- Labeling Software (Bartender): For advanced label design and printing, download the Bartender software from: https://www.xprinter.net/companyfile/15/.
- Informazioni sull'SDK: SDKs for Windows/Android/iOS are available for custom application development.
3.5 Collegamento al computer
- Connessione USB: Collega la stampante al computer utilizzando il cavo USB in dotazione.
- Connessioni opzionali: Depending on your model and configuration, you may also connect via Serial, LAN, Bluetooth, or Wi-Fi.
4. Funzionamento
4.1 Modalità di stampa
The Xprinter H500B/H500E supports two primary printing modes:
- Termico diretto: Uses heat-sensitive paper that darkens when heated by the print head. No ribbon is required.
- Trasferimento termico: Uses a ribbon that transfers ink to the label material when heated. This method is suitable for more durable labels and a wider range of materials.
4.2 Stampa delle etichette
Once drivers and software are installed, you can print labels from your chosen application (e.g., Bartender, or any application that supports printing to a label printer).
Figura 4.1: Oltreview of printer characteristics including 108mm width, electronic sheet, and ribbon/TTO capability.
Figure 4.2: Illustration of the dual-motor design enhancing performance with a printing speed of 127mm/s.
- Ensure the correct label type and ribbon (if needed) are loaded.
- Select your Xprinter H500B/H500E as the printer in your software.
- Configure label size, orientation, and content within the software.
- Invia il lavoro di stampa alla stampante.
4.3 Tipi di etichette e applicazioni supportati
The printer is designed for a wide range of commercial applications:
Figure 4.3: Various label applications including retail, logistics, cable identification, art paper, silver paper, and thermal paper labels.
Figure 4.4: Specific label examples such as wash marks, clothing tags, and jewelry labels.
- Vedere al dettaglio: Prezzo tags, shelf labels, product labels.
- Logistica: Shipping labels, inventory labeling.
- Industriale: Cable identification, instruction labels.
- Specialità: Wash care labels, jewelry labels, art paper, silver paper, thermal paper.
5. Manutenzione
5.1 Pulizia della testina di stampa
Regular cleaning of the print head ensures print quality and extends the life of the printer. Clean the print head with an alcohol swab or a specialized print head cleaning pen.
- Spegnere la stampante e scollegare il cavo di alimentazione.
- Aprire il coperchio superiore.
- Pulire delicatamente la superficie della testina di stampa dal centro verso l'esterno.
- Lasciare asciugare completamente la testina di stampa prima di chiudere il coperchio e ricollegare l'alimentazione.
- The print head has a life expectancy of 30 km.
5.2 Replacing Ribbon and Labels
Replace ribbons and label rolls as they run out. Refer to Section 3.3 for detailed loading instructions.
Figura 5.1: Interno view demonstrating the path for ribbon and label media during thermal transfer printing.
Figure 5.2: The printer's automatic paper test feature, which helps in proper media calibration.
6. Risoluzione Dei Problemi
| Problema | Possibile causa | Soluzione |
|---|---|---|
| Nessun potere | Power cable disconnected, power switch off, faulty power adapter. | Check power connections, ensure power switch is on, test with another outlet or adapter if available. |
| Scarsa qualità di stampa (sbiadita, linee) | Dirty print head, incorrect media/ribbon, print head wear. | Clean the print head (Section 5.1), ensure correct media and ribbon are used, adjust print density in software. |
| Stampante non riconosciuta dal computer | Driver not installed, incorrect USB cable, port issue. | Install/reinstall drivers (Section 3.4), try a different USB port or cable, check device manager. |
| Le etichette non vengono alimentate correttamente | Labels improperly loaded, media guides not adjusted, paper jam. | Reload labels correctly (Section 3.3), adjust media guides to fit label width, clear any paper jams. |
| Ribbon wrinkles or breaks | Ribbon tension incorrect, ribbon improperly loaded. | Ensure ribbon is loaded correctly and tension is appropriate. |
7. Specifiche
The following table details the technical specifications for the Xprinter H500B and H500E models.
| Caratteristica | XP-H500B | XP-H500E |
|---|---|---|
| Risoluzione | 203 DPI | 300 DPI |
| Metodo di stampa | Trasferimento termico/Termico diretto | |
| Max. Velocità di stampa | 127 mm/s (5”) | 101.6 mm/s (4”) |
| Massimo. Larghezza di stampa | 108 millimetri (4.25") | 104 millimetri (4.09") |
| Massimo. Lunghezza di stampa | 2286 millimetri (90") | 1016 millimetri (40") |
| Tipo di supporto | Continuo, spazio vuoto, segno nero, piegatura a ventaglio e foro perforato | |
| Larghezza del supporto | 25.4 - 118 mm (1.0" - 4.6") | |
| Spessore del supporto | 0.06 ~ 0.254 mm (2.36 ~ 10 mil) | |
| Diametro del nucleo del supporto | 25.4 ~ 76.2 mm (1" ~ 3") | |
| Capacità del rotolo di etichette | 127 mm (5") (diametro esterno) | |
| Capacità del nastro | Max. 300 m | |
| larghezza del nastro | 110 millimetri | |
| Diametro interno del nucleo del nastro | 25.4 millimetri (1") | |
| Processore | CPU a 32 bit | |
| Memoria | Memoria Flash da 4 MB, SDRAM da 8 MB, lettore di schede SD per espansione della memoria Flash, fino a 4 GB | |
| Interfaccia | Standard: USB+TF card. Optional: Serial/Lan/Bluetooth/WIFI/Parallel | |
| Supporto per codici a barre 1D | Codice 39, Codice 93, Codice 128UCC, Codice 128, Codabar, Interleaved 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN e UPC 2(5) cifre aggiuntive, MSI, PLESSEY, POSTNET, China POST, GS1 DataBar, Codice 11 | |
| Supporto per codici a barre 2D | PDF-417, Maxicode, DataMatrix, codice QR, Aztec | |
| Rotazione | 0°, 90°, 180°, 270° | |
| Emulazione | TSPL, EPL, ZPL, DPL | |
| Dimensioni (P x L x A) | Dimensioni: 302.5 mm x 234 mm x 194.8 mm | |
| Peso | 2.6 kg | |
| Vita della testina di stampa | 30 chilometri | |
| Potenza in ingresso | CA 100-240 V, 1.8 A, 50-60 Hz | |
| Potenza in uscita | CC 24 V, 2.5 A, 60 W | |
| Ambiente operativo | 5 ~ 40°C (41~104°F), Umidità: 25 ~ 85% senza condensa | |
| Ambiente di archiviazione | -40 ~ 60°C (-40~140°F), Umidità: 10 ~ 90% senza condensa | |
Figure 7.1: Physical dimensions of the Xprinter H500B/H500E printer.
Figura 7.2: Posteriore view of the printer highlighting the USB port and other interface options.
8. Suggerimenti per l'utente
- Versatilità multimediale: This printer is not limited to just paper labels. It can print on various materials including satin, polyester, PET/PVC labels, and wash care labels, making it suitable for diverse applications like clothing tags and jewelry labels.
- Ribbon Selection: When printing barcode labels for products, ensure you use a ribbon with a maximum capacity of 300 meters and a width of 110mm, with a 1-inch core diameter. The printer's maximum print width is 108mm, so choose labels and ribbons accordingly.
- Espansione di memoria: The printer's 4MB Flash Memory and 8MB SDRAM can be expanded up to 4 GB using an SD card, which is useful for storing a large number of fonts and graphics for complex label designs.
9. Garanzia e supporto
9.1 Informazioni sulla garanzia
The product comes with the manufacturer's standard "Shop's Three Guarantees" after-sale service. Please refer to the specific terms and conditions provided at the time of purchase or contact your vendor for details.
9.2 Supporto tecnico
For technical assistance, driver downloads, or further information, please visit the official Xprinter websito:
- Xprinter Official Websito: https://www.xprintertech.com
- Manuali: https://www.xprintertech.com/pos-printer-user-manual
