POLY OBi202 VoIP Phone Adapter User Manual

1. Prodotto finitoview

The OBi202 is a versatile VoIP Telephone Adapter designed to manage both digital and analog communication needs. It features two on-board phone connections and supports up to four VoIP services, including SIP Internet phone services. This device enables users to make and receive phone calls and faxes, and to bridge mobile, fixed-line, and Internet telephone services. The OBi202 also supports the T.38 fax standard for reliable facsimile transmissions over the Internet.

Important Note: Google Voice support for this device ceased after May 15, 2014.

2. Contenuto della confezione

Verify that all items listed below are included in your OBi202 package:

• OBi202 VoIP Gateway
• Adattatore di alimentazione (CC 12V)
• Cavo Ethernet
• Guida rapida

Figura 2.1: OBi202 VoIP Phone Adapter and its accessories.

3. Dispositivo suview

Familiarize yourself with the ports and indicators on your OBi202 device.

3.1. Porte del pannello posteriore

Figura 3.1: Rear panel of the OBi202 with labeled ports.

• Phone 1 (RJ-11): Connects to your primary analog telephone.
• Phone 2 (RJ-11): Connects to your secondary analog telephone.
• Porta USB: For connecting OBi USB accessories (e.g., OBiWiFi, OBiBT, OBiLINE).
• LAN (RJ-45): Connects to a computer or other network device for local network access.
• Internet (RJ-45): Connects to your broadband modem or router for Internet access.
• Alimentazione CC 12V: Si collega all'adattatore di alimentazione incluso.

3.2. Top Panel LED Indicators

Figura 3.2: Top panel of the OBi202 with LED indicators.

• LED di potenza: Indica lo stato di alimentazione. Verde fisso quando acceso.
• LED Internet: Indicates Internet connection status. Solid green when connected.
• Phone 1 LED: Indicates activity on Phone 1 port. Flashes during calls.
• Phone 2 LED: Indicates activity on Phone 2 port. Flashes during calls.

4. Guida all'installazione

Follow these steps to set up your OBi202 VoIP Phone Adapter.

4.1. Connessione hardware iniziale

1. Connetti alimentazione: Plug the DC 12V power adapter into the OBi202's power port and then into a wall outlet. The Power LED should illuminate.
2. Connettiti a Internet: Use the provided Ethernet cable to connect the OBi202's Internet port to an available LAN port on your broadband modem or router. The Internet LED should illuminate.
3. Collega il/i telefono/i: Connect your analog telephone(s) to the Telefono 1 e/o Telefono 2 ports using standard RJ-11 phone cables.
4. (Optional) Connect to LAN: If you wish to connect a computer or other network device directly to the OBi202, use an Ethernet cable to connect it to the Rete locale porta.
5. (Optional) Connect USB Accessory: If using an OBi USB accessory (e.g., OBiWiFi for wireless connectivity, OBiBT for Bluetooth, OBiLINE for PSTN pass-through), plug it into the USB port.

4.2. Online Configuration

The OBi202 requires online configuration to connect to VoIP services.

1. Access OBiTALK Portal: Aprire un web browser on a computer connected to your network and navigate to the OBiTALK portal (usually www.obitalk.com).
2. Crea account/Accedi: If you are a new user, create an OBiTALK account. Existing users should log in.
3. Aggiungi dispositivo: Follow the on-screen instructions to add your OBi202 device to your account. This typically involves entering the device's serial number.
4. Configure VoIP Services: Once your device is added, you can configure up to four VoIP service providers (e.g., Anveo, Callcentric, Vitelity, VoIP.ms) through the OBiTALK portal. Select the desired service provider and follow their specific setup instructions.
5. Applica impostazioni: After configuring your services, the settings will be pushed to your OBi202 device. The device may reboot during this process.

5. Istruzioni per l'uso

Once configured, your OBi202 is ready for use.

5.1. Effettuare e ricevere chiamate

• Effettuare una chiamata: Pick up your connected analog phone. You should hear a dial tone. Dial the desired phone number. The OBi202 will route the call through your configured VoIP service.
• Ricevere una chiamata: When an incoming call arrives, your connected phone(s) will ring. Pick up the handset to answer the call.
• Using Multiple Services: If you have multiple VoIP services configured, you may need to dial a prefix (e.g., **1 for Service Provider 1, **2 for Service Provider 2) before the phone number, depending on your OBiTALK configuration. Refer to your OBiTALK portal settings for specific dialing rules.

5.2. Caratteristiche principali

• VoIP ATA Support: Supports up to 4 VoIP accounts (SIP) for various BYOD services.
• OBi Calling Features: Includes Caller ID, Call Forward, Anonymous Caller Blocking, Message Waiting Indication, and Three-Way Conference Calling.
• OBiTALK Portal: Manage your OBi device, connect to other OBi endpoints, add services, and utilize speed dial for up to 99 OBi endpoints or phone numbers.
• Free OBiTALK Network Calls: Make free calls to other OBi devices or use the free OBiON applications for iPhone and Android.
• T.38 Fax Standard: Supports reliable fax transmissions over the Internet.
• USB Accessory Support: Compatible with OBiWiFi, OBiBT, and OBiLINE accessories for extended functionality.

6. Risoluzione Dei Problemi

This section addresses common issues you might encounter with your OBi202.

6.1. Nessun tono di linea

• Controlla la potenza: Ensure the OBi202 is powered on and the Power LED is solid green.
• Controlla la connessione Internet: Verify that the Internet LED is solid green, indicating an active connection. If not, check your modem/router and Ethernet cable.
• Connessione telefonica: Ensure your analog phone is correctly plugged into the Phone 1 or Phone 2 port.
• Configurazione del servizio: Log into your OBiTALK portal to confirm that your VoIP services are correctly configured and registered.
• Riavvia il dispositivo: Unplug the power adapter from the OBi202, wait 10 seconds, and plug it back in.

6.2. Poor Call Quality (Echo, Static, Dropped Calls)

• Larghezza di banda Internet: Ensure your internet connection has sufficient bandwidth, especially during other network activities (streaming, downloads).
• Router QoS: If your router supports Quality of Service (QoS), configure it to prioritize VoIP traffic.
• Connessione Ethernet: Use a wired Ethernet connection for the OBi202 instead of Wi-Fi (if using OBiWiFi) for optimal stability.
• VoIP Service Provider: Contact your VoIP service provider to check for any service issues or recommended settings.

6.3. Impossibile effettuare/ricevere chiamate

• Service Registration: Check the OBiTALK portal to ensure your VoIP services are registered and active.
• Dialing Plan: Verify your dialing plan in the OBiTALK portal. Incorrect dialing rules can prevent calls.
• Impostazioni del firewall: Ensure your router's firewall is not blocking necessary VoIP ports. Consult your router's manual for port forwarding or firewall settings.

6.4. Fax Transmission Issues (T.38)

• T.38 Support: Confirm that your VoIP service provider fully supports the T.38 fax standard.
• Fax Machine Settings: Reduce the baud rate on your fax machine to a lower speed (e.g., 9600 bps) and disable Error Correction Mode (ECM).
• Dedicated Line: If possible, use a dedicated phone line for faxing to minimize interference.

7. Specifiche tecniche

8. Manutenzione

To ensure optimal performance and longevity of your OBi202 device, consider the following maintenance tips:

• Mantenere ventilato: Ensure the device is placed in a location with adequate airflow to prevent overheating.
• Pulisci delicatamente: Utilizzare un panno morbido e asciutto per pulire l'esterno del dispositivo. Evitare detergenti liquidi o materiali abrasivi.
• Aggiornamenti del firmware: Periodically check the OBiTALK portal for available firmware updates. Keeping your device's firmware up-to-date can improve performance and security.
• Ciclo di alimentazione: If you experience minor issues, a simple power cycle (unplugging and replugging the power adapter) can often resolve them.

9. Informazioni su supporto e garanzia

For technical assistance, product support, or warranty inquiries, please refer to the official POLY (formerly Obihai Technology, Inc.) support channels.

• Supporto online: Visit the official POLY support websito per FAQ, articoli della knowledge base e forum della community.
• Contatta l'assistenza: Information on how to contact customer service directly can be found on the POLY websito.
• Garanzia: Your OBi202 device is covered by a limited manufacturer's warranty. Details regarding the warranty period and terms can be found in the documentation included with your product or on the POLY support websito. Conservare la prova d'acquisto per eventuali reclami in garanzia.