1. Introduzione
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Informazioni sulla sicurezza
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- Do not expose the terminal to extreme temperatures, humidity, or direct sunlight.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Contenuto della confezione
Verifica che il pacco contenga i seguenti articoli:
- Verifone Vx520 Terminal
- Cavo di alimentazione
4. Terminale sopraview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Figura 4.1: Davanti view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Componenti chiave:
- Display: High-contrast screen for transaction details and menu navigation.
- tastiera: Alphanumeric keys for data entry and function keys for menu selection.
- Lettore di bande magnetiche: Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Stampante: Stampante termica integrata per ricevute.
- Porte di comunicazione: Located at the rear for power, Ethernet, and other peripheral connections.
5. Impostazione
5.1 Collegamento dell'alimentazione
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Collegare l'altra estremità del cavo di alimentazione a una presa elettrica standard.
5.2 Connecting to Network (Optional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Collegamento Ethernet: Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Accesso remoto: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Caricamento del rotolo di carta
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Chiudere saldamente il coperchio della stampante finché non scatta in posizione.
- Tear off any excess paper.
6. Istruzioni per l'uso
6.1 Accensione/Spegnimento
- Accensione: Premere il tasto verde ENTRARE key. The terminal will perform a self-test and display the idle screen.
- Spegni: Tieni premuto il rosso CANCELLARE key until the terminal powers down.
6.2 Elaborazione delle transazioni
Follow the prompts on the terminal display for each transaction type.
- Carta con chip EMV: Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Carta a banda magnetica: Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Stampa delle ricevute
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green ENTRARE e rosso CANCELLARE keys to navigate through menus and confirm or cancel selections.
7. Manutenzione
7.1 Pulizia del terminale
- Scollegare il cavo di alimentazione prima della pulizia.
- Utilizzare una pasta morbida e leggermenteamp, lint-free cloth to wipe the exterior of the terminal.
- Non utilizzare detergenti abrasivi, solventi o spray aerosol.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 Sostituzione del rotolo di carta
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 Aggiornamenti firmware
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8. Risoluzione Dei Problemi
This section addresses common issues you might encounter with your Vx520 terminal.
| Problema | Possibile causa | Soluzione |
|---|---|---|
| Terminal does not power on | Cavo di alimentazione scollegato; problema con la presa di corrente | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| La stampante non stampa | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Errore di comunicazione | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Specifiche
Technical specifications for the Verifone Vx520 terminal:
- Nome modello: Vx520
- Serie di modelli: Vx
- Produttore: Verifone
- Peso dell'articolo: 2.07 libbre
- Dimensioni della confezione: 10.55 x 7.56 x 3.31 pollici
- Capacità di memoria: 64 MB
- Numero di processori: 1
- Tecnologia di connettività: Non-FC
- Interfaccia hardware: PCI
- Metodo di controllo: Tocco
- Tecnologia di stampa: Termico
- Uscita stampante: Monocromo
- Tipo di inchiostro della stampante: Trasferimento termico
- Capacità massima del foglio in ingresso: 50
- Formati multimediali supportati: A4
- Dimensione massima del supporto: A4
- Dimensioni del foglio: 21.59 centimetri
- Risoluzione massima di stampa in bianco e nero: 240 dpi
- La stampa: Etichette
- Additional Printer functions: Solo stampa
- Stampa fronte-retro: NO
- Duplex: semplice
- Caratteristica speciale: Magnetico
- Colore: Argento
- Usi specifici del prodotto: Attività commerciale
- Batterie: Sono necessarie 1 batterie agli ioni di litio.
- Codice UPC: 669909984073
- Codice GTIN: 669909984073
10. Garanzia e supporto
The Verifone Vx520 terminal comes with a garanzia limitata. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com
