Polycom VVX 250 IP Desk Phone User Manual

Prodotto finitoview

The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Caratteristiche principali:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Davanti view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Guida all'installazione

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Contenuto della confezione:

• Polycom VVX 250 IP Desk Phone unit
• Cornetta e cavo a spirale
• Cavo Ethernet
• Supporto da scrivania
• (Note: Power adapter may be sold separately depending on model/region.)

Collegamenti fisici:

1. Collegare il portatile: Inserire un'estremità del cavo a spirale nel ricevitore e l'altra estremità nella porta del ricevitore sulla base del telefono.
2. Connetti alla rete: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Connetti alimentazione: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Collegamento al PC (facoltativo): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Collegamento delle cuffie (facoltativo): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

Avvicinamento view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Avvio iniziale:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Istruzioni per l'uso

Effettuare una chiamata:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Comporre il numero desiderato utilizzando la tastiera.
3. Press the Dial soft key or wait for the call to connect automatically.

Risposta a una chiamata:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Utilizzare il Cluster di navigazione (up, down, left, right arrows, and Select button) to browse through menus and options.
• Premere il tasto Casa button to return to the main menu or idle screen.
• Tasti soft: The buttons directly below the display change their function based on the current screen or activity.

Funzioni comuni:

• Presa: Press the Hold button during an active call to place it on hold. Press again to resume.
• Trasferimento: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Disattiva audio: Premi il pulsante Mute per disattivare l'audio del microfono durante una chiamata. Premilo di nuovo per riattivarlo.
• Vivavoce: Press the Speakerphone button to toggle speakerphone mode on or off.
• Headset: Press the Headset button to switch audio to a connected headset.
• Controllo del volume: Utilizzare il + E - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Accesso ai menu:

Dalla schermata inattiva, premere il Casa button to access the main menu. Options typically include:

• Nuova chiamata
• Messages (Voicemail)
• Directories (Contact lists)
• DND (Non disturbare)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Manutenzione

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Pulizia: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Rimozione della polvere: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Gestione dei cavi: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Condizioni ambientali: Operate the phone within recommended temperature and humidity ranges. Avoid direct sunlight, excessive heat, or moisture.
• Aggiornamenti software: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Risoluzione dei problemi

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

Nessun segnale di linea/Impossibile effettuare chiamate:

• Controlla la connessione di rete: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Ciclo di alimentazione: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Verifica lo stato della rete: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Scarsa qualità audio:

• Regola volume: Use the volume buttons on the phone to increase or decrease the call volume.
• Controllare la connessione del ricevitore/auricolare: Ensure the handset or headset cord is securely connected.
• Congestione della rete: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• Voce HD: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

Display non funzionante:

• Controlla la potenza: Ensure the phone is receiving power.
• Ciclo di alimentazione: Eseguire un ciclo di accensione/spegnimento come descritto sopra.
• Impostazioni di luminosità: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Telefono non registrato:

• Connettività di rete: Confirm the phone has an active network connection.
• Configurazione: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Specifiche

Cosa c'è nella scatola

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Cornetta
• Cavo del microtelefono
• Cavo di rete (Ethernet)
• Supporto da scrivania
• Guida rapida

Note: Power adapter may be sold separately depending on the specific product variant or region.

Garanzia e supporto

Informazioni sulla garanzia:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Supporto tecnico:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Supporto online: Visit the Poly support website for FAQs, knowledge base articles, and software downloads.
• Supporto telefonico: Contact your regional Poly support hotline.
• Fornitore di servizi: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.