1. Introduzione
The MYTREX DR. HEAT NECK is a medical device certified EMS (Electrical Muscle Stimulation) and heat neck massager designed to alleviate neck and shoulder stiffness. This device combines low-frequency electrical pulses with a warming function to target key muscles around the neck, promoting blood circulation and muscle relaxation. This user manual provides essential information for the safe and effective operation and maintenance of your device.

Image: The MYTREX DR. HEAT NECK device in use, illustrating its ergonomic design around the neck.
2. Informazioni e precauzioni di sicurezza
Si prega di leggere attentamente tutte le istruzioni di sicurezza prima di utilizzare il dispositivo. Il mancato rispetto di queste istruzioni può causare lesioni o danni al prodotto.
- Condizioni mediche: Consult a physician before use if you have a pacemaker, heart condition, epilepsy, malignant tumor, or are pregnant.
- Sensibilità della pelle: Do not use on irritated, broken, or sensitive skin. Discontinue use if you experience discomfort or skin irritation.
- Moistening Pads: Always moisten the electrode pads with water before use to ensure proper conductivity and prevent discomfort. Insufficient moistening may lead to weak or uneven stimulation.
- Durata dell'utilizzo: Do not use for extended periods or continuously beyond the recommended session time (typically 15 minutes) to avoid muscle fatigue or discomfort.
- Posizionamento: Ensure the device is positioned correctly on the neck. Incorrect placement may lead to ineffective treatment or discomfort.
- Bambini e animali domestici: Tenere fuori dalla portata dei bambini e degli animali domestici.
- Esposizione all'acqua: The device is not fully waterproof. Avoid submerging it in water or using it in excessively humid environments.
3. Prodotto finitoview e Caratteristiche
The MYTREX DR. HEAT NECK is designed for comprehensive neck and shoulder relief, featuring a unique 6-pad system and advanced technology.
Caratteristiche principali:
- Certificazione dei dispositivi medici: Certified as a medical device for safety and efficacy.
- 360° Treatment with 6 Pads: Equipped with six strategically placed pads that target the sternocleidomastoid, trapezius, and scalene muscles, providing comprehensive relief around the entire neck.
- NNR Pulse EMS Technology: Utilizes MYTREX's proprietary low-frequency EMS technology to stimulate muscles, promote blood circulation, and relieve stiffness and pain.
- Integrated Heat Function: Features a warming function that gently heats the neck muscles, enhancing relaxation and effective for chronic stiffness.
- Design ergonomico: A round, stepped thickness design with smooth-moving materials ensures a comfortable and secure fit for various neck sizes.
- Senza fili e leggero: Weighing approximately 160g, its cordless design allows for use in various settings.
- Guida vocale: Offers three voice modes (Japanese guidance, electronic sound, silent) for user convenience.

Image: Illustration of the device's 6-pad configuration and heat zones for 360-degree neck relief.

Image: Anatomical diagram highlighting the sternocleidomastoid, trapezius, and scalene muscles, indicating the targeted areas for the device's pads.
4. Contenuto della confezione
Verificare che tutti gli articoli siano presenti nel pacco:
- DR. HEAT NECK Main Unit (MT-DRHN21B, Black) x1
- Cavo di ricarica USB x1
- Adattatore CA x1
- Instruction Manual (with Warranty) x1
- Supplementary Document x1

Image: Contents of the MYTREX DR. HEAT NECK package, including the device, charging accessories, and documentation.
5. Impostazione
- Carica il dispositivo: Before first use, fully charge the device using the provided USB cable and AC adapter. The charging indicator will show the charging status.
- Moisten Electrode Pads: Lightly moisten the 6 electrode pads with water. This is crucial for effective EMS stimulation.
- Posizione sul collo: Place the device around your neck, ensuring the electrode pads make firm contact with your skin.
6. Istruzioni per l'uso
Follow these steps to operate your MYTREX DR. HEAT NECK device:
- Accensione: Press and hold the power button (usually on the right side) for approximately 2 seconds to turn on the device.
- Seleziona la modalità di riscaldamento: Short press the heat button (on the right side) to cycle through heat levels: Heat 1 (Low), Heat 2 (Medium), Heat 3 (High), or turn off heat.
- Select EMS Mode: Short press the EMS mode button (on the left side) to select your desired low-frequency EMS mode. The device features 6 NNR Pulse modes.
- Adjust EMS Intensity: Use the '+' and '-' buttons (on both front and side/rear pads) to adjust the EMS intensity. There are 16 intensity levels for the side/rear pads and 6 levels for the front pads. Start with the lowest setting and gradually increase to a comfortable level.
- Voice Mode Selection: To change the voice mode (Japanese guidance, electronic sound, or silent), press and hold the voice mode switch button (on the left side) for approximately 3 seconds. The device will remember your last selected mode.
- Spegnimento automatico: The device has a 15-minute automatic shut-off timer for safety and convenience.
- Spegni: Dopo l'uso, tenere premuto il pulsante di accensione per spegnere il dispositivo.

Image: Detailed diagram of the control buttons on the MYTREX DR. HEAT NECK, indicating power, heat, EMS mode, and intensity adjustments.

Image: A four-step visual guide demonstrating how to power on, select heat, select EMS mode, and adjust intensity on the device.
7. Manutenzione
To ensure the longevity and hygiene of your device:
- Pulizia: After each use, wipe the electrode pads with a damp panno per rimuovere eventuali residui. Non utilizzare prodotti chimici aggressivi o detergenti abrasivi.
- Magazzinaggio: Conservare il dispositivo in un luogo fresco e asciutto, lontano dalla luce solare diretta e da temperature estreme.
- Ricarica: Recharge the device when the battery is low to maintain battery health.
8. Risoluzione Dei Problemi
If you encounter any issues with your MYTREX DR. HEAT NECK, refer to the following common solutions:
| Problema | Possibile causa | Soluzione |
|---|---|---|
| No EMS stimulation or weak sensation | Electrode pads are not sufficiently moistened or not making good contact with skin. | Ensure pads are thoroughly moistened with water and positioned firmly on the neck. Adjust device position for better contact. |
| Stimulation is too strong/uncomfortable | Intensity level is too high or device position is incorrect. | Reduce the EMS intensity using the '-' button. Adjust the device's position on your neck. Ensure pads are not overly wet. |
| Il dispositivo non si accende | La batteria è scarica. | Charge the device fully using the provided USB cable and AC adapter. |
| La funzione di riscaldamento non funziona | Heat mode is off or not selected. | Short press the heat button to activate and cycle through heat levels. |
Se il problema persiste dopo aver provato queste soluzioni, contattare l'assistenza clienti.
9. Specifiche
| Caratteristica | Dettaglio |
|---|---|
| Numero di modello | MT-DRHN21B |
| Dimensioni del prodotto | Dimensioni: 17.5 x 14.5 x 3.5 cm |
| Peso dell'articolo | 160 grammi |
| Colore | Nero |
| Materiale | Resina |
| Fonte di alimentazione | Alimentato a batteria |
| Caratteristiche | EMS, Low-frequency therapy, Heat function |
| Area di utilizzo | Collo |
| Paese di origine | Cina |
| Produttore | Sotsu Medical Co., Ltd. |
10. Garanzia e supporto
This product comes with a warranty. Please refer to the warranty information included in your package for details on coverage and duration. For any questions, technical support, or warranty claims, please contact MYTREX customer service. Contact details can be found in the supplementary document or on the official MYTREX websito.