Bartender Software

Specifiche

• Product Name: BarTender Support System
• Canali di supporto: Web-based support case creation
• Availability: Based on business hours and request time
• Priority Levels: Urgent / Business Critical, High / Degraded Service, Normal, Low
• Office Hours: Monday to Thursday – Americas (4 am6 pmm PST), EMEA (9 am6 pmm CET), APAC9 am6 pm6pm CST), Jap9 am5 pmm-5pm JST); Friday – 9 am5 pm9am-5pm CET)

Istruzioni per l'uso del prodotto

BarTender® Software Information Sheet

For BarTender® customers on any currently supported BarTender version with Standard Maintenance and Support, Technical Support is available during business hours with a first reply time Service Level Target (SLT) of two (2) business hours* for Urgent Issues, according to the priority level definitions listed below. Standard Maintenance and Support is also available for 30-day Trial licenses during the trial period.

Come creare un nuovo caso di supporto

1. Navigate to the [Contact Support] webpagina: Apri la webed espandi il menu a discesa. Seleziona "Voglio registrare un nuovo caso di supporto".
2. Enter your BarTender Support Number: Input your
   Support Number and click Continue.
   • Finding your Support Number:
   • In BarTender Designer: vai su Guida > Informazioni.
   • In BarTender Cloud: Navigate to Manage Cloud Account > General.
3. Complete the required fields: Provide information for each available field to the best of your ability. Fields marked with an asterisk (*) are mandatory. Once all necessary details are entered, click Create Support Case.
4. Receive your Ticket ID: After submission:
   • Your Support Ticket number/ID displays at the top of the screen.

Nota: The availability of live support channels will be determined automatically based on your request time and our business hours.

Per problemi di produzione critici per la missione, quando si invia l'incidente tramite web modulo, web formive a guaranteed two (2) business hours first response time at the provided email address, make sure to:

1. Fill in every field.
2. Select urgent for the business impact of your issue.
3. For BarTender Cloud, critical availability issues enable the Cloud Outage casella di controllo.

Orari di ufficio del supporto tecnico

Support is available during specific hours bathe sed on the region.

Refer to the following schedule:

	Dal lunedì al giovedì	Venerdì
Americhe	4:6-XNUMX:XNUMX PST
EMEA	9:00 – 18:00 CET	9:00 – 18:00 CET
Asia-Pacifico	9 am – 6 pm CST
Giappone	9:00 – 17:00 JST

All offices observe local holidays. A full list of holiday closures can be found at: https://www.bartendersoftware.com/about/holiday-closures/

Definizioni del livello di priorità

Urgent / “Business Critical”	The highest priority. This status represents a complete loss of service or a significant feature that is completely unavailable. Questo stato si applica solo alle installazioni di BarTender già in esecuzione in produzione e non verrà applicato a problemi di sviluppo o problemi in stagambienti.
Alto / “Degraded Service”	Questo stato include problemi intermittenti o una funzionalità importante parzialmente non disponibile. Questo stato si applica solo alle installazioni di BarTender già in esecuzione in produzione e non verrà applicato a problemi di sviluppo o problemi in stagambienti.
Normale	This status includes product questions, feature requests, and issues that do not affect production.
Basso	Questo stato include domande di routine e problemi di usabilità minori.

For detailed information on availability, support channels, and time targets, visit the Availability and Channels for Support section on bartendersoftware.com.

Visit Availability and Channels for Support for further information and conditions on our time targets, support channels, and availability.

bartendersoftware.com

© 2025 Seagull Software, LLC. BarTender, BarTender Cloud, Intelligent Templates, Drivers by Seagull, the BarTender logo, the BarTender Cloud logo, and the Drivers by Seagull logo are trademarks or registered trademarks of Seagull Software, LLC. All other trademarks are the property of their respective owners. PRT 0058_EN

Domande frequenti

Documenti / Risorse

BarTender Bartender Software [pdf] Guida utente Bartender Software, Software

Riferimenti

• Manuale d'uso