Gateway is a heritage computer brand offering affordable laptops, tablets, and convertibles, combining value with everyday performance for home and student use.
Portale is a well-known American computer hardware brand, historically recognized for its distinctive cow-spotted packaging. Now a subsidiary of Acer Inc., the brand has been revitalized to offer a range of accessible consumer electronics, including ultra-slim laptops, 2-in-1 convertibles, and tablets. Designed for everyday productivity and entertainment, modern Gateway devices feature trusted processors from Intel and AMD, providing reliable performance at a budget-friendly price point.
While the trademark is owned by Acer, many recent Gateway products—specifically those sold through major US retailers—are manufactured and supported by authorized licensees such as 'GPU Company'. Support for these specific models, including drivers, warranty claims, and technical assistance, is managed through dedicated Gateway USA channels. The brand remains committed to delivering straightforward, user-friendly technology for students, families, and professionals.
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For recent Gateway laptops and tablets (GW series), you can contact support via email at support@gatewayusa.com or call 1-877-777-0649.
Drivers and manuals for current retail models are available on the Gateway USA support website. For older legacy products, check the Acer Legacy Product Support page.
Ensure the power adapter is securely connected to both the wall outlet and the laptop. Try holding the power button for 20 seconds to perform a hard reset, then attempt to power it on again.
Gateway products typically come with a One (1) Year Limited Warranty for labor and hardware from the original date of purchase for personal use.