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Tunstall Healthcare is a leading provider of connected care and health solutions, manufacturing personal alarms, fall detectors, and remote monitoring systems for independent living.

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Tunstall Sanità is a global pioneer in the field of Connected Care and Connected Health, dedicated to using technology to support people with long-term health needs and those requiring care to live independently in their own homes. With over 65 years of experience, Tunstall develops specialized telecare devices, including personal emergency response systems (PERS), wearable fall detectors, and advanced home hubs that connect users to 24/7 monitoring centers.

The brand's portfolio includes the Lifeline Digital series, the SmartLink Guardian, and the Vibby fall detector, all designed to provide reassurance to users and their families. Tunstall also offers comprehensive software platforms like the Device Management Platform (DMP) for care providers to remotely configure and monitor equipment. By integrating smart technology with human care services, Tunstall aims to define new models of health intervention and support safer independent living environments.

Manuali Tunstall

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Tunstall Device Management Platform (DMP) User Manual

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User manual for Tunstall's Device Management Platform (DMP) version 4.9. Learn how to remotely monitor, administrate, and configure devices, manage users, districts, and operations for Lifeline Digital and Lifeline Smart…

Manuale utente digitale Tunstall Lifeline

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Manuale utente completo per Tunstall Lifeline Digital, che descrive in dettaglio l'installazione, la configurazione, il funzionamento, la manutenzione e le istruzioni di sicurezza per questo dispositivo di teleassistenza avanzato.

Tunstall support FAQ

Domande frequenti su manuali, registrazione e supporto per questo marchio.

  • How do I turn on my Tunstall Gem4SOS device?

    You can turn on the Gem4SOS by placing it on the charging base (it will power up in approx. 2 minutes) or by pressing the ON button for 1 second until all LEDs flash rapidly.

  • What do the LED colors mean on the Umps Link Hub?

    The Cellular Status LED indicates signal strength: Solid Green is good, Solid Yellow is moderate, and Solid Red means no signal. A flashing red light indicates the Hub cannot connect to the mobile network.

  • How does the Vibby fall detector handle automatic alarms?

    The Vibby detects heavy falls using a multi-step algorithm. If a fall is detected, the red LED illuminates and the device vibrates. After a short period, it transmits an alarm. Users can cancel a false alarm by covering the face of the Vibby with their hand until the vibration stops.

  • How do I register my Tunstall Gem4SOS?

    You can register your device by scanning the QR code provided in the user guide or visiting the registration portal at https://gem4sos.tunstallhealthcare.com.au/ and completing the sign-up process using the 8-digit product code.