Guida per l'utente della fotocamera con batteria intelligente LongPlus

Company Logo

Guida per l'utente della fotocamera con batteria intelligente LongPlus
Logo aziendale

Prima di utilizzare il prodotto, leggere attentamente la Guida rapida e conservarla.
Strumenti correlati e documenti del prodotto, scaricare da
www.herospeed.net

Lista imballaggio

  1. Fotocamera*1
  2. Staffa*1
  3. Kit di montaggio*1
  4. Cavo di ricarica USB *1
  5. Istruzioni per l'uso*1

Aspetto del prodotto

Prodotto finitoview
Prodotto finitoview

Avvio rapido

La fotocamera wireless intelligente con batteria supporta l'alimentazione a batteria e l'alimentazione CA.

Scarica e installa l'App

La fotocamera con batteria intelligente wireless supporta l'app Android e iOS. Per la tua migliore esperienza, scansiona il codice QR qui sotto e segui le istruzioni per completare la registrazione dell'utente.

Codice QR
Icona dell'App Store iOS
Icona Store

Aggiungi il dispositivo

Accedi all'app, connettiti al Wi-Fi e aggiungi il dispositivo in base alle istruzioni (porta il dispositivo vicino al router durante la configurazione)

Aggiungi il dispositivo

Accensione/spegnimento e configurazione di rete

  • Premere a lungo il pulsante di accensione per 3S per accendere/spegnere il dispositivo.
  • Fare doppio clic sul pulsante di accensione per accedere alla modalità di configurazione di rete dopo il segnale acustico.

Quando si collega la telecamera per la prima volta, utilizzare l'app e seguire le istruzioni per configurare la rete della telecamera.

Impostare la telecamera

  1. Fare clic su "Aggiungi dispositivo" nell'app e immettere il nome della rete Wi-Fi e la password a cui si desidera collegare la telecamera. Per garantire una connessione a lunga distanza, la telecamera supporta solo il Wi-Fi a 2.4 Ghz con una maggiore capacità di penetrazione della parete e attualmente non supporta il Wi-Fi per l'autenticazione a livello aziendale. Assicurati che il Wi-Fi inserito soddisfi i requisiti. Al termine, fare clic su "Passo successivo" per generare il codice QR per l'associazione della fotocamera.
    Impostare la telecamera
  2. Dopo aver premuto l'interruttore della fotocamera per 6 secondi, la fotocamera si accende. In questo momento, punta la fotocamera al codice QR dell'App mobile, a una distanza di circa 20 cm (circa 7 pollici) fino a quando la fotocamera emette un suono "Di", che indica che la scansione è riuscita e l'associazione viene avviata.
    Impostare la telecamera
  3. Dopo un po', la fotocamera emetterà un segnale acustico di connessione riuscita. In questo momento, imposta il nome del dispositivo sull'app e seleziona la posizione in cui desideri posizionare il dispositivo. Fare clic su "Fatto" per completare l'associazione
    Impostare la telecamera

Possibili problemi di rilegatura:

  • Quando senti il ​​messaggio "Errore password Wi-Fi", controlla se la password Wi-Fi inserita nell'app è corretta;
  • Quando senti il ​​messaggio "Errore di autenticazione", assicurati che la tua rete Wi-Fi non sia una rete di livello aziendale e che il dispositivo supporti solo la rete con un livello di sicurezza inferiore a WPA-2;
  • Quando senti "Wi-Fi non trovato", controlla di aver selezionato o inserito il nome Wi-Fi corretto, posiziona il dispositivo vicino al router Wi-Fi e assicurati che il router sia acceso. Nota che il dispositivo non può cercare Wi-Fi a 5 Ghz;
  • Quando si sente il messaggio "Recupero IP timeout", indica che il numero di dispositivi collegati al router in casa è troppo elevato per connettere più dispositivi. Rimuovere alcuni dei dispositivi collegati che non sono comunemente usati o riavviare il router per cancellare i dispositivi non connessi. Potrebbe essere necessario contattare l'amministratore del router;
  • Quando senti il ​​messaggio "Connessione al servizio cloud fallita", controlla se il tuo router è collegato correttamente alla rete esterna.
    Quando si sente questo messaggio di errore, è normale che si verifichi una disconnessione dalla rete o che il router selezionato in casa sia un server di rete locale. Assicurati che la rete si connetta di nuovo.

Installare la telecamera

È possibile posizionare la telecamera su uno scaffale o su altre superfici, oppure installarla su una parete.

Seleziona un buon posto per la tua macchina fotografica

Seleziona un buon posto per la tua telecamera, installa la telecamera in una posizione in cui sia view non sia bloccato e assicurarsi che sia all'interno della copertura della rete Wi-Fi.

Seleziona un buon posto per la tua macchina fotografica

Installare la staffa

  1. Fissaggio a vite
    Utilizzare lo strumento di perforazione per praticare fori sul muro in base alla distanza del foro della base. Si consiglia di segnare i fori sul muro con una matita prima di forare. Avvitare il dado ad espansione nei fori della parete, quindi collegare la staffa al dado ad espansione con le viti per completare il fissaggio.
    Installare la staffa
  2. Riparare la telecamera
    Allineare la vite della staffa con il foro della vite sul retro o sulla parte inferiore della telecamera, quindi ruotarla fino allo stato serrato.
    Installare la staffa
  3. Regola l'angolazione
    Regolare la telecamera a un'angolazione appropriata, quindi serrare la base ruotandola in senso orario per fissare l'angolazione.
    Installare la staffa

Condividi la fotocamera

Quando ne hai bisogno view la fotocamera con altri membri della famiglia o
amici, potete usare questa funzione. Solo l'amministratore i cui account sono collegati per la prima volta alla fotocamera può condividere e impostare il dispositivo. Gli altri membri possono solo view il live o le riproduzioni del dispositivo.

  1. Trova la fotocamera che desideri condividere nella pagina delle impostazioni della fotocamera dell'app.
    Trova il pulsante e accedi alla pagina di condivisione.
    Condividi la fotocamera
  2. Fai clic su "Camera Sharing" e verrà generato un codice QR per la condivisione.
    Condividi la fotocamera

Caricare la fotocamera

L'app ti ricorderà di caricare la fotocamera quando la batteria è scarica.
Utilizzare il cavo Micro USB per collegare l'adattatore di ricarica da 5 V/1.5 A per caricare la fotocamera. Durante la ricarica, la spia della fotocamera è di colore giallo fisso e, quando la fotocamera è completamente carica, la spia diventa verde fissa. Ci vorranno 10 ore per caricare completamente la fotocamera.

Stato della spia luminosa

Modalità Stato
Modalità di lavoro Blu
Modalità di sospensione  spento
Modalità di ricarica Giallo
Modalità completamente carica Verde

Specifiche del prodotto

Articolo specificazione
Obiettivo della fotocamera Campo di view: 110°
Risoluzione dell'immagine Massimo 1920×1080
Velocità in bit video Adattabile
Supporti di memorizzazione Scheda Micro SD (fino a 128 GB)
Capacità della batteria 5200 mAh/6700 mAh *
Requisiti dell'adattatore 5V/1.5A
Misurare Dimensioni: 58×59×89 (mm)
  • Fino a sei mesi in modalità standby

Aggiornamento del firmware

Quando colleghi la fotocamera tramite l'app, ti verrà chiesto se è disponibile l'ultimo firmware. Puoi anche controllare manualmente l'aggiornamento del firmware nelle impostazioni dell'app.

Assicurati che la tua fotocamera sia completamente carica o collegata all'alimentatore prima di aggiornare il firmware, non interrompere l'alimentazione durante l'aggiornamento.

  Avviso FCC

Questo dispositivo è conforme alla parte 15 delle norme FCC. Il funzionamento è soggetto alle due condizioni seguenti: (1) questo dispositivo non può causare interferenze dannose. (2) questo dispositivo deve accettare qualsiasi interferenza ricevuta, comprese le interferenze che potrebbero causare un funzionamento indesiderato. Eventuali modifiche o modifiche non espressamente approvate dalla parte responsabile della conformità potrebbero invalidare il diritto dell'utente a utilizzare l'apparecchiatura.
NOTA: Questa apparecchiatura è stata testata e ritenuta conforme ai limiti per un dispositivo digitale di Classe B, ai sensi della Parte 15 delle Norme FCC. Questi limiti sono concepiti per fornire una protezione ragionevole contro interferenze dannose in un'installazione residenziale. Questa apparecchiatura genera, utilizza e può irradiare energia a radiofrequenza e, se non installata e utilizzata in conformità alle istruzioni, può causare interferenze dannose alle comunicazioni radio. Tuttavia, non vi è alcuna garanzia che non si verifichino interferenze in una particolare installazione. Se questa apparecchiatura causa interferenze dannose alla ricezione radiofonica o televisiva, il che può essere determinato accendendo e spegnendo l'apparecchiatura, si consiglia all'utente di provare a correggere l'interferenza con una o più delle seguenti misure:
Riorientare o riposizionare l'antenna ricevente. Aumentare la separazione tra l'apparecchiatura e il ricevitore. Collegare l'apparecchiatura a una presa su un circuito diverso da quello a cui è collegato il ricevitore. Consultare il rivenditore o un tecnico radio/TV esperto per assistenza. Per mantenere la conformità con le linee guida FCC sull'esposizione RF, questa apparecchiatura deve essere installata e utilizzata a una distanza minima tra 20 cm dal radiatore del corpo: Utilizzare solo l'antenna in dotazione.

Domande frequenti

  1. D:Gestione dei permessi della fotocamera: come invitare familiari e amici a utilizzare la mia fotocamera insieme?
    A: Apri l'App e seleziona la tua fotocamera nella home page. Fare clic sul pulsante Condividi nella home page o su "Condividi" nelle impostazioni della fotocamera per accedere alla pagina di condivisione, quindi fare clic su "Invita" per generare un codice QR.
    I tuoi amici possono ora ottenere alcuni dei diritti di accesso scansionando il codice QR nel tuo telefono.
  2. D: Perché il nome Wi-Fi non viene visualizzato quando mi connetto al Wi-Fi?
    A: Sui dispositivi Apple con iOS13 e versioni successive, è necessario attivare il "permesso di posizione" per l'app nelle impostazioni di sistema e cambiarlo in "consenti durante l'utilizzo".
  3. D: La fotocamera mostrerà luci rosse quando la visione notturna è attivata?
    A: L'infrarosso integrato lamp le perline fanno sì che la fotocamera mostri solo alcune luci rosse soffuse quando la visione notturna è attivata, ma la qualità dell'immagine è ancora chiara in assenza di luce.
  4. D: Quali sono i requisiti per il Wi-Fi?
    A: Utilizzare una rete wireless a 2.4 GHz. Il dispositivo non supporta la rete wireless a 5 GHz. Nel frattempo, imposta il metodo di autenticazione Wi-Fi su WPA2-PSK o su un altro metodo di sicurezza di livello inferiore. È richiesta una password.
  5. D: A che distanza deve essere posizionata la telecamera dal router?
    A: Dopo il test, la distanza della connessione Wi-Fi può normalmente raggiungere fino a 150 metri all'aperto. Tuttavia, la situazione effettiva dipende dalla potenza del Wi-Fi e dall'ambiente circostante (pareti spesse, dispositivi elettromagnetici, grandi oggetti metallici possono causare interferenze ai segnali Wi-Fi). Se il segnale di connessione della telecamera è debole o instabile, posizionare la telecamera il più vicino possibile al router.
  6. D: Qual è la durata massima della registrazione?
    A: Se si imposta la durata su "Auto", quando qualcuno si verifica nel view della telecamera, inizierà a registrare un video della durata massima di 3 minuti.
  7. Q: Come fare velocemente? view video per categoria?
    A: Fai clic sull'icona nell'angolo in alto a sinistra della pagina "Libreria" per iniziare a filtrare i video per categoria . Seleziona la categoria che desideri visualizzare e quindi fai clic su "Salva". view le riproduzioni video.
  8. D: Cosa devo fare quando il dispositivo non funziona correttamente?
    A: Premere a lungo il pulsante di accensione per 3 secondi per riavviarlo. In caso di mancata risposta, è possibile rimuovere il tappo di gomma nella parte inferiore della fotocamera.
    Premere il foro di riavvio con un oggetto appuntito per riavviare la telecamera.

 

Documenti / Risorse

miniatura PDFFotocamera a batteria intelligente
User Guide · Smart Battery Camera

Riferimenti

Domande e risposte

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Domande e risposte

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. How many long plus security cameras can be added to the app

    Bruce asks How many long plus security cameras can be added to the app
    Manuals+ clarified question
    Domanda

    How many LongPlus security cameras can be added to the app?

    Risposta

    The provided manual for the LongPlus Smart Battery Camera does not specify a hard limit on the total number of cameras that can be added to the Lungo Plus or LongVision app. However, it does mention that if you encounter a "Retrieving IP timeout" error, it may indicate that the number of devices connected to your home router is too high, which could limit your ability to add more cameras.

    For most smart home applications of this type, you can typically add dozens of cameras, but performance will depend on your smartphone's capabilities and your Wi-Fi network's bandwidth. If you are using the LongVision or BitVision software mentioned in the external context, these platforms are designed to support multiple channels for simultaneous playback and monitoring across various locations.

    If you are experiencing issues adding more devices, try the following:

    • Ensure your router can handle the additional IP addresses.
    • Check that you are using a Wi-Fi a 2.4 GHz network, as 5GHz is not supported.
    • Restart your router to clear unconnected or stale device entries.
  2. I do not receive the confirmation code to complete the registration

    Jose Espinal asks I do not receive the confirmation code to complete the registration
    Manuals+ clarified question
    Domanda

    Why am I not receiving the confirmation code for my LongPlus camera registration?

    Risposta

    While the manual does not provide a specific troubleshooting step for missing registration codes, this is a common issue during the initial App setup. Please try the following steps to resolve the issue:

    • Check Spam/Junk Folders: Confirmation emails are often filtered by email providers. Check your spam or junk mail folders for an email from LongPlus or Herospeed.
    • Verify Email Address: Ensure there are no typos in the email address you entered during the registration process.
    • Resend Code: Wait at least 60 seconds before clicking the "Resend" button in the App.
    • Try a Different Network: If you are using mobile data, try switching to Wi-Fi (or vice versa) to ensure the request is being sent properly.
    • Controlla i permessi dell'app: Ensure the App has the necessary permissions to access your network. For iOS 13 and above, the manual notes that "location permission" must be set to "allow when using" for proper connectivity.

    If you still do not receive the code, you may need to contact LongPlus support or visit www.herospeed.net for further technical assistance regarding account services.

  3. I would like to know how to delete videos on my cellphone thank you
    je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci

    marlene asks <em>I would like to know how to delete videos on my cellphone thank you<e/em>
    je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci
    Manuals+ clarified question
    Domanda

    How do I delete videos from the LongPlus camera app on my cellphone?

    Risposta

    While the provided manual does not explicitly list a "delete" button step-by-step, you can manage your recordings through the Biblioteca section of the app. Based on the manual's guidance for viewing videos, follow these steps to locate and manage your files:

    • Aprire il Lungo Plus (or LongVision/BitVision) app on your cellphone.
    • Vai a Biblioteca page (usually found in the bottom menu).
    • To find specific videos, you can click the icon in the upper left corner of the Library page to filter by category.
    • Once you have located the video playback or clip you wish to remove, look for an Modificare or Cestino della spazzatura icon, or long-press on the video thumbnail to reveal deletion options.

    If you are trying to clear all footage, you can also format the Micro SD card by going to Impostazioni del dispositivo > Scheda SD, though this will erase all data on the card.

  4. I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you
    Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci

    marlene langlois asks <em>I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you<e/em>
    Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci
    Manuals+ clarified question
    Domanda

    How can I access the LongPlus Smart Battery Camera instructions in French on my phone?

    Risposta

    To access instructions in French on your phone for the LongPlus Smart Battery Camera, you have two primary options:

    • Use the Mobile App: La fotocamera utilizza il Lungo Plus or LongVision app (available on the Google Play Store and Apple App Store). Most modern smart home apps automatically detect your phone's system language. If your phone is set to French, the app interface and its built-in help guides should display in French automatically.
    • Translate the Online Manual: Since the physical manual provided is in English, you can use your mobile browser (like Chrome or Safari) to view IL pagina del manuale and use the browser's built-in translation feature to convert the text to French.
    • Supporto ufficiale: You can visit the manufacturer's websito a www.herospeed.net to check for downloadable PDF versions of the manual in multiple languages.

    If you are looking for a specific setting within the app, go to Impostazioni (Paramètres) > Impostazioni avanzate (Paramètres avancés) to see if there is a manual language toggle, though it typically follows the smartphone's global language setting.

  5. Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.

    Logan asks Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.
    Manuals+ clarified question
    Domanda

    How do I change the time format from military time to standard time on the LongPlus Smart Battery Camera?

    Risposta

    To change the time format for your LongPlus Smart Battery Camera, you will need to access the settings within the mobile application (LongPlus or LongVision). While the provided manual does not explicitly list a "Time Format" toggle, this setting is typically found in the following location within the app:

    1. Aprire il LongPlus App sul tuo smartphone.
    2. Select your camera from the home screen to enter the live view.
    3. Tocca il Impostazioni icon (usually a gear icon in the top right corner).
    4. Cercare Impostazioni avanzate or Device Information/Settings.
    5. Check under Impostazione dell'ora or Fuso orario. There is usually a toggle or selection for Formato ora where you can switch from 24-Hour to 12-Hour (Standard) time.

    If you do not see this option, ensure your camera's firmware is up to date by going to Impostazioni > Informazioni sul firmware. If the option remains missing, the time format may be syncing directly from your smartphone's system settings; ensure your phone itself is set to 12-hour time.

  6. recharged my batteries and now all it will do is beep

    Judy asks recharged my batteries and now all it will do is beep
    Manuals+ clarified question
    Domanda

    Why is my LongPlus Smart Battery Camera beeping after recharging the batteries?

    Risposta

    If your camera is beeping after a recharge, it may be in a specific mode or experiencing a malfunction. Based on the LongPlus Smart Battery Camera manual, please try the following steps:

    • Check the Power State: Long press the power button for 3 seconds to ensure the device is powered on. A prompt tone usually precedes network configuration modes.
    • Riavviare il dispositivo: If the camera is unresponsive and continues to beep, long press the power button for 3 seconds to restart it.
    • Perform a Hard Reset: If a standard restart does not work, remove the rubber plug at the bottom of the camera. Use a pointed object to press the reboot hole (Reset button) to restart the camera.
    • Verificare la spia luminosa: Check the LED indicator. A solid green light indicates it is fully charged, while blue indicates working mode.
    • Rientrare in modalità di associazione: If the beeping is a repetitive prompt tone, the camera may have lost its connection. Double-click the power button to enter network configuration mode and use the App to re-sync the camera.
  7. I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.

    Linda K King asks I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.
    Manuals+ clarified question
    Domanda

    How do I accept the user and privacy agreement in the LongPlus app?

    Risposta

    Quando si imposta il Lungo Plus app, you must check a small box to acknowledge the User Agreement and Privacy Policy before the "Agree & Continue" button will function. If you do not see a checkbox on the main screen, please try the following steps:

    • Look for a small circle: There is usually a small, unselected circle or square located just to the left of the text that says "I have read and agree to the User Agreement and Privacy Policy." You must tap this circle to fill it (usually with a checkmark or color) before proceeding.
    • Scroll to the bottom: If the app has opened the actual text of the agreement, you may need to scroll all the way to the bottom of the document for the "Agree" button or checkbox to become active.
    • Check for Dark Mode issues: Sometimes, if your phone is in "Dark Mode," the checkbox may be difficult to see against the background. Try temporarily switching your phone to Light Mode to see if the interface element appears.
    • Permessi: Ensure you have allowed the necessary permissions. As noted in the FAQ, iOS users may need to ensure "location permission" is set to "allow when using" for the app to function correctly during setup.

    Once the box is checked, the "Agree & Continue" button should allow you to proceed to the user registration and device pairing steps.

    Note: The manual indicates that for the best experience, you should scan the QR code provided in the 'Quick Start' section (Page 5) to ensure you have the official version of the app.

    If the issue persists, you can try restarting the app or your mobile device.

    Per ulteriore assistenza, puoi visitare www.herospeed.net, which is the manufacturer's support site listed in your manual.

    Suggerimento rapido: If the camera itself is malfunctioning during this process, you can restart it by long-pressing the power button for 3 seconds or using a pointed object in the reboot hole located under the rubber plug at the bottom of the camera.

    Disclosed Uncertainty: The specific visual layout of the app's agreement screen is not detailed in the provided manual text, so these steps are based on standard app registration troubleshooting for this product line.

    Related Manual Section: Quick Start Guide - Download and install the App (Page 5).

    Related Manual Section: FAQ - What should I do when the device is in malfunction? (Page 20).

    Related Manual Section: FAQ - Why doesn't the Wi-Fi name appear when I connect to Wi-Fi? (Page 19).

    Related Manual Section: Product appearance (Page 3).

    Related Manual Section: Set up the camera (Page 7).

    Related Manual Section: Power on/off and network configuration (Page 6).

    Related Manual Section: Charge the camera (Page 16).

    Related Manual Section: Indicator light status (Page 16).

    Related Manual Section: Product specification (Page 17).

    Related Manual Section: Firmware upgrade (Page 17).

    Related Manual Section: FCC warning (Page 18).

    Related Manual Section: FAQ (Page 19).

    Related Manual Section: FAQ (Page 20).

    Related Manual Section: Packing list (Page 2).

    Related Manual Section: Quick Start Guide (Page 1).

    Related Manual Section: Quick start (Page 5).

    Related Manual Section: Set up the camera (Page 8).

    Related Manual Section: Set up the camera (Page 9).

    Related Manual Section: Possible problems with binding: (Page 10).

    Related Manual Section: Install the camera (Page 10).

    Related Manual Section: (1) Select a good spot for your camera (Page 11).

    Related Manual Section: (2) Install the bracket (Page 11).

    Related Manual Section: 2) Fix the camera (Page 12).

    Related Manual Section: 3)Adjust the angle (Page 12).

    Related Manual Section: Share the camera (Page 13).

    Related Manual Section: 2) Click "Camera Sharing", and a QR code will be generated for sharing. (Page 15).

  8. HI
    I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
    Is it possible to obtain such instructions and/or user manual.
    Grazie

    Alain Girard asks HI
    I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
    Is it possible to obtain such instructions and/or user manual.
    Grazie
    Manuals+ clarified question
    Domanda

    Where can I find the French user manual for the LongPlus Smart Battery Camera model R2A?

    Risposta

    Currently, the official documentation provided for the LongPlus Smart Battery Camera (Model R2A) is primarily available in English. To obtain a French version of the manual, you can try the following resources:

    • Ufficiale Websito: Visita www.herospeed.net, which is the manufacturer's site listed in the guide for related tools and documents.
    • Applicazione mobile: Scarica il Lungo Plus or BitVision app (available on the App Store and Google Play). These apps often include localized instructions and help menus in French based on your smartphone's language settings.
    • Contatta l'assistenza: You may reach out to Herospeed Technology Limited via their website to request a PDF version of the manual in French.

    If you need help with specific steps like configurazione di rete or installazione, please let us know, and we can provide translated instructions for those sections.

  9. I can’t get notifications on my phone from the camera

    Debbie asks I can't get notifications on my phone from the camera
    Manuals+ clarified question
    Domanda

    How do I fix missing phone notifications for my LongPlus Smart Battery Camera?

    Risposta

    If you are not receiving notifications from your LongPlus Smart Battery Camera, please check the following settings:

    • Autorizzazioni app: Ensure that the LongPlus app has permission to send notifications in your phone's system settings. For iOS 13 and above, also ensure "location permission" is set to "allow when using" as this can affect connectivity and features.
    • Rilevamento del movimento: Verify that motion detection is enabled in the app. The camera uses a PIR motion sensor to trigger alerts.
    • Connessione di rete: Ensure your camera is connected to a 2.4GHz Wi-Fi network (5GHz is not supported). If the signal is weak, notifications may be delayed or fail; try moving the camera closer to the router.
    • Stato di alimentazione: Check the battery level in the app. If the battery is low, the camera may enter a power-saving mode that affects performance.
    • Riavviare il dispositivo: If the camera is malfunctioning, long-press the power button for 3 seconds to restart it, or use a pointed object in the reboot hole located under the rubber plug at the bottom.
  10. The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?

    Bill asks The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?
    Manuals+ clarified question
    Domanda

    Why is the camera image not displaying in full screen on my iPad even when tapping the full screen icon?

    Risposta

    The issue you are experiencing is likely due to the app's scaling on iPadOS. While the LongPlus app (often associated with the LongVision or BitVision platforms mentioned in the technical context) is compatible with iOS, it may be designed primarily for a smartphone aspect ratio.

    If the full-screen icon within the app is not responding, please try the following steps:

    • Check iPad Orientation Lock: Ensure your iPad's rotation lock is turned off. Sometimes the app requires the physical device to be in landscape mode to trigger the full-screen transition.
    • Use the iPadOS Scaling Toggle: If the app is running as a scaled iPhone app, you may see a small "2x" or arrow icon in the bottom corner of the iPad screen (outside the app's own interface) that can help expand the window.
    • Update Firmware and App: According to the manual (page 17), you should check for firmware updates in the app settings. Also, ensure you are using the latest version of the app from the App Store.
    • Restart the App: Force close the app and reopen it while the iPad is already in landscape orientation.

    If these steps do not resolve the issue, it may be a limitation of the current app version's optimization for tablet displays.

  11. trying to long in to account says it can’t find email. installed about 3 months ago. when opening app it says read agreements, can’t get past this. have opened and read both agreements,

    Kathy asks trying to long in to account says it can't find email. installed about 3 months ago. when opening app it says read agreements, can't get past this. have opened and read both agreements,
    Manuals+ clarified question
    Domanda

    How do I resolve login issues and bypass the agreement screen in the LongPlus app?

    Risposta

    Based on the LongPlus Smart Battery Camera manual and common app behavior, please try the following steps to resolve your login and agreement screen issues:

    • Bypassing the Agreement Screen: When the app displays the user agreements, you must typically scroll to the very bottom of the text or check a small radio button/checkbox (often located at the bottom of the screen) to confirm you have read them before the "Agree" or "Next" button becomes active.
    • Email Not Found: If the app says it cannot find your email, ensure you are using the exact same email address used during the initial registration 3 months ago. Check for typos or extra spaces. If you are still unable to log in, you may need to perform a new registrazione utente as outlined in the "Quick Start" section of the manual.
    • Autorizzazioni app: Ensure the app has the necessary permissions. For iOS 13 and above, the manual specifically notes that Autorizzazione alla posizione must be set to "Allow when using" for the app to function correctly during setup.
    • Ripristino del dispositivo: If the app remains unresponsive, you can restart the camera by long-pressing the Pulsante di accensione for 3 seconds. If the device is malfunctioning, remove the rubber plug at the bottom and press the reboot hole con un oggetto appuntito.

    If you continue to have account-specific issues, you may need to contact the service provider listed in your app's support section or visit www.herospeed.net per ulteriore assistenza tecnica.

    >

  12. Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn’t work all the time. Some times it saves images and other times it doesn’t work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.

    Jim Petridis asks Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn't work all the time. Some times it saves images and other times it doesn't work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.
    Manuals+ clarified question
    Domanda

    Why is my cloud service recording inconsistently, and do I need an SD card for the LongPlus Smart Battery Camera?

    Risposta

    While your LongPlus Smart Battery Camera may include a 7-day rolling cloud service, inconsistent recording is often related to network stability or device settings. To ensure reliable footage storage, it is highly recommended to install a Scheda Micro SD.

    • Capacità di archiviazione: La fotocamera supporta schede Micro SD fino a 128 GB.
    • Installazione: The Micro SD card slot is located at the bottom of the camera, protected by a rubber plug. You must insert the card here for local recording.
    • Cloud Troubleshooting: If you hear the prompt "Cloud service connection fail," check that your router is properly connected to the external network and that your Wi-Fi signal is strong. Thick walls or interference can cause the camera to drop the connection, leading to missed recordings.
    • Impostazioni di registrazione: In the app, ensure the recording duration is set to "Auto" (which records up to 3 minutes when motion is detected) to capture full events.

    If the cloud service continues to be unreliable, using a Micro SD card provides a dependable backup that does not rely on an active internet connection to save the footage localmente.

  13. I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.

    Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.
    Manuals+ clarified question
    Domanda

    How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?

    Risposta

    Based on the LongPlus Smart Battery Camera User Guide, there is no mention of a physical or optical zoom feature. The camera lens has a fixed Campo di View di 110°, which is designed for a wide-angle perspective rather than close-up magnification.

    Per avvicinarsi view of your video feed, you can try the following in the LongPlus app:

    • Zoom digitale: Mentre viewing the live stream or a playback video, try using a "pinch-to-zoom" gesture (placing two fingers on the screen and spreading them apart) on your smartphone screen to digitally enlarge the image.
    • Posizionamento fisico: Since the camera has a fixed wide-angle lens, the best way to get a clearer view of a specific area (like a front door) is to physically mount the camera closer to that target.
    • Risoluzione dell'immagine: Ensure your camera is set to its maximum resolution (up to 1920×1080) in the app settings to maintain as much detail as possible when digitally zooming.

    If you are looking for a motorized zoom (PTZ) feature, this specific battery-powered model does not appear to support it, as the manual only describes manual angle adjustment during installation.

  14. I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

    Per saperne di più: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA

    Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

    Read more: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA

    Manuals+ clarified question
    Domanda

    How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?

    Risposta

    Based on the LongPlus Smart Battery Camera User Guide, the camera features a fixed lens with a 110° field of view. The manual does not list a physical or optical zoom control. To get a closeup view or control the zoom, please try the following in the LongPlus or LongVision app:

    • Zoom digitale: Mentre viewing the live video stream in the app, use two fingers on your smartphone screen to "pinch-to-zoom." This will allow you to digitally enlarge the image for a closer look.
    • Risoluzione dell'immagine: Ensure your camera is set to its maximum resolution (1920×1080) in the app settings to maintain the best possible clarity when using digital zoom.
    • Posizionamento fisico: Since the lens is fixed, the best way to get a clearer "closeup" of a specific area (like a front door) is to physically install the camera closer to the target area, ensuring it is within 7 inches (20cm) for QR scanning during setup and at an appropriate height for monitoring.

    If you are looking for an optical zoom feature, this specific model does not appear to support it as it is a fixed-lens battery-powered unit.

  15. Camera does Not record events OR I cant find them ??

    john asks Camera does Not record events OR I cant find them ??
    Manuals+ clarified question
    Domanda

    My camera does not record events, or I cannot find them. What should I do?

    Risposta

    If your LongPlus Smart Battery Camera is not recording events or you are having trouble finding them, here are some steps you can take:

    • Check Recording Settings: Ensure that event recording is enabled in the camera's settings within the LongPlus app.
    • Review Magazzinaggio: The camera supports a Micro SD card (up to 128GB) for storage. Make sure a card is inserted and has sufficient space. If the card is full, new events may not be recorded.
    • Durata massima della registrazione: If the duration is set to "Auto," the camera will record a video for up to 3 minutes when motion is detected.
    • Viewing Video Registrati: Per velocemente view videos by category, click the icon in the upper left corner of the "Library" page in the app. You can then filter videos by category and click "Save" to view riproduzioni.
    • Riavviare la fotocamera: If the device is malfunctioning, long-press the power button for 3 seconds to restart it. If there is no response, remove the rubber plug at the bottom of the camera and press the reboot hole with a pointed object to restart it.
    • Controlla la connessione Wi-Fi: A stable Wi-Fi connection is crucial for the camera to function correctly, including recording and uploading events. Ensure your camera is within range of a 2.4GHz Wi-Fi network.
  16. Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?

    Harold Ray Magill asks Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?
    Manuals+ clarified question
    Domanda

    How do I remotely pan and rotate my LongPlus PTZ battery camera?

    Risposta

    To remotely pan and rotate your LongPlus PTZ camera, you must use the mobile application (LongPlus or LongVision) that you used during the initial setup. While the provided manual focuses on a fixed-lens model, PTZ (Pan-Tilt-Zoom) functionality is typically accessed through the following steps:

    • Apri l'app: Launch the LongPlus or LongVision app on your smartphone.
    • Accedi dal vivo View: Tap on your camera from the home screen to enter the live video stream.
    • PTZ Controls: Look for a directional pad (D-pad) or a joystick icon on the live view screen. This is often labeled as "PTZ" or represented by a circular icon with arrows.
    • Rotazione manuale: Use the arrows on the screen to rotate the camera horizontally (pan) or vertically (tilt) to your desired position.

    If you do not see these controls, ensure your specific model supports motorized PTZ. Some cameras allow for manual angle adjustment during installation (as shown on page 12 of the manual) but do not feature remote motorization. If your camera is a motorized PTZ model and the controls are missing, try updating your Firmware in the App settings as described on page 17.

Fai una domanda

Ask about setup, compatibility, troubleshooting, or anything missing from this manual. Name and email are optional.