Mitel Performance Analytics Engineering 2.1
Specifiche
- Prodotto: Mitel Performance Analytics
- Pubblicazione: 3.6
- Engineering Guidelines Release Date: 19 novembre 2025
Informazioni sul prodotto
Mitel Performance Analytics is a fault and performance management system designed to provide users with fast actionable problem resolution to maintain optimal service quality levels for end customers. It offers real-time alerts, detailed reporting, and secure remote access.
INTRODUZIONE
- Mitel Performance Analytics is a fault and performance management system designed to provide users with fast actionable problem resolution so that optimal service quality levels are maintained for end customers.
- Mitel Performance Analytics provides real-time alerts, detailed reporting and ubiquitous accessibility with secure remote access.
SCOPO DEL DOCUMENTO E DESTINATARI
- This document is intended for Mitel Performance Analytics deployments where the software is installed on a server in the customer network.
- For Mitel Performance Analytics Software as a Service (SaaS) deployments, where the software is hosted in the cloud, refer to the Mitel Performance Analytics online help.
- This document provides guidelines and requirements to help customer plan Mitel Performance Analytics installations.
- Per una descrizione completa di Mitel Performance Analytics, fare riferimento alla guida in linea di Mitel Performance Analytics.
CRONOLOGIA DELLE REVISIONI
DOCUMENT DATE DESCRIPTION
November 19, 2025 Mitel Performance Analytics R3.6 GA
ANALISI DELLE PRESTAZIONI MITEL OLTREVIEW
ARCHITETTURA
Mitel Performance Analytics consists of a number of web services running on either a cloud-hosted computing platform or on-premises computing platform. There are several components toMitel Performance Analytics. The remote ‘Probe’ installed in non-Internet accessible networks maintains databases of status and events, and provides a web portal with access security. Additionally, Mitel Performance Analytics has a Remote Access Service that provides a secure “cross-connect” for remote access to the customer network.
The various Mitel Performance Analytics components can run on a single or multiple servers, depending on capacity requirements.
MITEL PERFORMANCE ANALYTICS SERVER INSTALLATION REQUIREMENTS
MITEL PERFORMANCE ANALYTICS SYSTEM NAME, DOMAIN AND IP ADDRESS
Before you start the installation you must have the IP address and a name for the Mitel Performance Analytics server.
Assicurarsi che:
- You have chosen a name for the Mitel Performance Analytics server; for example, mpaserver.
- You know the domain name, for example azienda.com, that you want to use for the Mitel Performance Analytics server. If you do not want to use your company’s domain name, you can use a domain name such as mycompany.net.
- The server name and domain name are combined to provide the Fully Qualified Domain Name (FQDN) for the Mitel Performance Analytics server. In the previous example, the FDQN is mpaserver.mycompany.net.
- You have the required IP address information, as follows:
- A static IP address for the Mitel Performance Analytics server; for example, 10.0.5.75.
- The Network Mask; for exampil 255.255.255.0.
- The gateway IP address (for example, 10.0.5.1) and the DNS server IP addresses (for example, 8.8.8.8 e 8.8.4.4).
- Your DNS system is configured so that the Mitel Performance Analytics server FQDN resolves to the static IP address of the Mitel Performance Analytics server; for example, mpaserver.mycompany.net resolves to 10.0.5.75.
EMAIL SERVER INFORMATION
Mitel Performance Analytics can send alerts and reports using an SMTP server.
Ensure you have the following information to configure the email server:
- SMTP server name or address; for exampLui, smtp.gmail.com
- SMTP server port number; typically 25, 465 or 587.
- From email address: When Mitel Performance Analytics generates an email, it displays this email address as the originator.
- Reply-to email address: Replies to a Mitel Performance Analytics-generated email are sent to this email address.
- SMTP encryption; yes or no
- SMTP authentication; yes or no
- STMP username and password (for authentication, if required)
RECOMMENDED SERVER CAPACITY REQUIREMENTS
- The Mitel Performance Analytics server software is provided as a VMware OVA. Mitel Performance Analytics supports OVAs installed on VMware ESXi versions 6.0 and later.
- This is a virtual machine image that contains an Ubuntu 22.04 Linux server with the Mitel Performance Analytics server application, a Mitel Performance Analytics Probe, and middleware (for example, Java, Postgres, Apache Tomcat and Nginx).
- The resource requirements for Mitel Performance Analytics depend on the number of devices being monitored. The following table describes the recommended virtual hardware based on the number of devices being monitored by Mitel Performance Analytics.
| NO. OF MONITORED DEVICES | processore | Memoria RAM | DISCO |
| Fino a 50 | 2 virtual CPUs, each vCPU operating at 1.5 GHz | 2-4
GB |
70 GB |
| Da 50 a 100 | 4 virtual CPUs, each vCPU operating at 1.5 GHz | 4-8
GB |
70 GB |
| Più di 100 | Contact support for engineering assistance | ||
Importante:
If you experience slowness with your Mitel Performance Analytics environment and the CPU utilization is sustained above 60%, you need to increase the number of virtual CPUs in your environment.
PROBE INSTALLATION REQUIREMENTS
- Mitel Performance Analytics requires a Probe to monitor devices. The Probe enables communication between Mitel Performance Analytics and the customer network. It also acts as a data collector between Mitel Performance Analytics and the monitored devices. The monitored devices send their data to the Probe which then relays it to Mitel Performance Analytics.
- For users that have Mitel Performance Analytics installed on premise with their equipment, your installation already contains a Probe and additional Probes can be installed if required.
- For service providers that have Mitel Performance Analytics installed in their data center, your installation already contains a Probe. However, you can install more Probes. Typically, each additional Probe monitors a particular customer.
- Per gli utenti basati su cloud, è necessario installare una sonda come parte della configurazione.
- Mitel Performance Analytics provides Probe installers for Windows, installation as a blade on a Mitel MSL or MiCollab server, and installation as a virtual appliance.
HOST REQUIREMENTS
The Probe software is designed to be lightweight and to impose minimal host requirements. The Probe(s) are configured based on your Mitel Performance Analytics system requirements.
- For up to 10 monitored MiVoice Business or MiVoice Border Gateway devices, you can use the pre-configured Martello Appliance or the Linux Hardware Probe configured on a Raspberry Pi device.
- For other devices with basic monitoring requirements such as routers and switches, the Martello Appliance can support up to 50 devices.
- If there are more than 10 monitored devices, a virtual appliance with a minimum of 2 GB of RAM is required. Contact Mitel for engineering guidelines.
PROBE CAPACITY
- For users that have Mitel Performance Analytics installed on-site with their equipment, the Probe that is provided with your installation can monitor approximately 100 devices, assuming the monitored network consists of a variety of devices.
- For service providers that have Mitel Performance Analytics installed in their data center, the system Probe that is provided with your installation can monitor approximately 100 devices, assuming the monitored network consists of a variety of devices. Only 10 of these devices can be MiVoice Business or MiVoice Border Gateway devices.
- Per esempioample, in a cloud-based deployment, a single Probe can monitor a medium sized network consisting of five routers and 10 MiVoice Business devices with automatic backup and SMDR gathering enabled.
LAN CONNECTIVITY REQUIREMENTS
To provide monitoring and remote access, the Probe must be able to connect to the LAN devices.
The Probe uses the following IP protocols to communicate to devices it is monitoring:
| APPLICAZIONE | IP PROTOCOL AND PORT | IP SESSION SOURCE | IP SESSION DESTINATION |
| SNMP /Performance | UDP, port 161 | Sonda | Dispositivo |
| SNMP | UPD, port 162 | Dispositivo | Sonda |
| HTTPS /Performance | TCP, port 443 | Sonda | Mitel Performance Analytics |
| HTTPS | TCP, port 80 | Sonda | MiVoiceOffice250 |
| MiXML | TCP, port 443 | Sonda | MiVoice Business and MiVoice Business EX |
| SMDR | TCP, port 1752 | Sonda | MiVoice Business and MiVoice Business EX |
| SIP Endpoint Voice Quality | UDP, port 5160 (configurable) | SIP End point | Sonda |
| MiVoice Border Gateway Integration | UDP, port 26262 | Gateway di confine MiVoice | Sonda |
| MiVoice Border Gateway Integration | UDP, port 25252 | Gateway di confine MiVoice | Sonda |
| Test di rete | Outgoing, any port Incoming or Probe or SIP Device, port 5060 | Sonda | Probe or SIP Device |
| MiVoice Office 250 / Message Print | TCP, ports 4000, 44000 | Sonda | MiVoiceOffice250 |
| Ufficio IP Avaya | TCP, port 50802 and ports in the range 50804 to 50813 (defaults, actual ports may range between 49152 and 65289 depending on IP Office services base port)UDP, ports 50794, 50798 | Sonda | Ufficio IP Avaya |
| PathSolutions | TCP, port 8084 (default) | Sonda | PathSolutions |
| Backup | TCP, port 21 | Sonda | MiVoice Business |
| SSH /Performance | TCP, port 22 | Sonda | Dispositivo |
| Ping / Availability | ICMP Echo | Sonda | Dispositivo |
Nota: Some of the ports listed in this table are used by multiple devices. The device configuration determined the protocols and ports that are used. For example, if an MX-ONE device is configured to use SNMP, then UDP, port 161 is used. If MX-ONE is also configured for SSH, TCP port 22 is also used.
OTHER PROTOCOLS AND PORTS
If the Probe is used for remote access, the Probe must have network connectivity to the LAN devices for the appropriate TCP/IP protocol and port used by the remote application. Ports 443 and 50000 must be available to support remote access.
RECEIPT OF SNMP TRAPS
- To receive SNMP traps, the Probe must receive the SNMP packets. These are sent by default on port 162.
- The Probe attempts to bind to port 162. If it cannot, it binds to port 1162 instead.
- The Probe Status panel shows the port that the Probe has bound to. To access the Probe Status panel, select Status under the Network Tools menu for the Probe dashboard.
Nota: A view the Probe Status panel, ensure that the Collect Probe Status option is enable in the Probe Settings. See “Probe Settings Configuration” on page 1.
The following is a typical Probe Status panel:
To ensure receipt of traps, configure the trap sender to send traps on the port the Probe has bound to.
REQUISITI DI CONNETTIVITÀ INTERNET
- For remote monitoring, the Probe must have continuous network access to the devices to be monitored and must have Internet access for HTTP/TLS on port 443 to the Mitel Performance Analytics server.
- For other, optional services, the Probe connects to either customer specified servers (for file transfer) or to Mitel Performance Analytics servers for Mitel Performance Analytics cloud storage or Remote Access.
- Note that the Probe always initiates IP connections; that is, all connections are outbound.
| PROTOCOLLO OR APPLICAZIONE | IP PROTOCOLLO AND PORT | IP SESSION INITIATOR | DESTINAZIONE | COMMENTO |
| HTTPS | TCP,port 443 | Sonda | Mitel Performance Analytics server(s) | Required for Remote Monitoring. |
| HTTPS | TCP,port 443 | Sonda | Mitel Performance Analytics Cloud File server(s) | Optional, Required for Mitel Performance Analytics Cloud File Magazzinaggio. |
| FTP, FTPSImplicit | TCP, port 21 | Sonda | Customer- defined File server(s) | Optional, used for SMDR file trasferimento. |
| Accesso tramite FTP | TCP, port 22 | Sonda | Customer- defined File server | Optional, used for SMDR file trasferimento. |
| FTPSExplicit | TCP,port 990 | Sonda | Customer- defined File server | Optional, used for SMDR file trasferimento. |
| SSH | TCP,port 50000 | Sonda | Mitel Performance Analytics server(s) | Required for Remote Access. |
| Il DNS | TCP and UDP,port 53 | Sonda | Server DNS | Required to resolve host names or URLs to IP addresses. |
| NTP | UDP,port 123 | Sonda | Server NTP | Required to synchronize Probe system time. |
MITEL PERFORMANCE ANALYTICS OPERATIONAL REQUIREMENTS
BROWSER SUPPORTATI
L'accesso dell'utente a Mitel Performance Analytics richiede l'utilizzo di un Web browser con JavaScript abilitato.
Mitel Performance Analytics è ufficialmente supportato su:
- Firefox, versione 55.0 e successive
- Chrome, versione 60.0* e successive
- Edge, versione 79.0 e successive
Mitel Performance Analytics does work on Microsoft Edge, Releases 16 to 18; however, it is not officially supported. Mitel Performance Analytics Mitel Performance Analytics does not work on Release 15 of Edge.
- Nota: Sebbene Mitel Performance Analytics possa funzionare sulla maggior parte dei browser conformi agli standard, come Safari e Opera, Mitel può impegnarsi a risolvere i problemi solo con browser specificamente testati e supportati.
- Importante: La cache del browser deve essere svuotata completamente ogni volta che Mitel Performance Analytics viene aggiornato a una nuova versione.
MiVoice 5000 is not currently supported on Chrome or Edge.
LICENSING AND UPGRADE SUPPORT
In order to receive licensing and upgrade support the Mitel Performance Analytics server must be able to access the following URLs:
- For online licensing – lass.mpaservice.net:443 (optional but recommended for MPA+)
- For analytics – mitel.mpaservice.net:443 (facoltativo ma consigliato)
- For online upgrades – packages.martellotech.com:443
- For Ubuntu Linux updates – security.ubuntu.com:80
VMWARE
Mitel Performance Analytics supports OVAs installed on VMware ESXi versions 6.0 and later.
FTP SERVERS
Mitel recommends that you avoid using the FreeFTPd server due to known issues and limitations with that product.
CODEC SUPPORTATI
- Codecs are used for encoding and decoding the voice path within the Mitel network and play a role in determining call voice quality .
- Mitel Performance Analytics supports the following codecs.
| CODEC | IE(IMPAIRMENT FACTOR OF CODEC COMPRESSION) | BPL(PACKET LOSS ROBUSTNESS FACTOR) | RITARDO | BANDA |
| G.711 mu-LawG.711 A-Law | 0 | 4.3 | 0.125 millisecondo | banda stretta |
| G.729 G.729A G.729BG.729AB | 10 | 19 | 20 millisecondi | banda stretta |
| 7.222.1 | 13 | 7.1 | 40 millisecondi | banda larga |
| 7.222 | 13 | 4.8 | 4 millisecondi | banda larga |
| iLBC | 11 | 32 | 20 millisecondi | banda stretta |
| Opus | 20.8 | 17.6 | 26.5 millisecondi | banda larga |
- If a codec is not recognized by Mitel Performance Analytics the values for the G.711 codec are used.
- For details on how codecs affect voice quality R values, refer to the “Voice Quality for Voice over IP Technical Background” topic in the Mitel Performance Analytics Online Help.
© Copyright 2025, Martello Technologies Corporation. Tutti i diritti riservati.
- La parola e il logo Mitel sono marchi di Mitel Networks Corporation.
- Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.
AVVISO
- Le informazioni contenute nel presente documento sono ritenute accurate sotto ogni aspetto, ma non sono garantite da Mitel Networks™ Corporation (MITEL®). Mitel non fornisce alcuna garanzia di alcun tipo in merito a questo materiale, incluse, a titolo esemplificativo ma non esaustivo, le garanzie implicite di commerciabilità e idoneità per uno scopo particolare. Le informazioni sono soggette a modifiche senza preavviso e non devono essere interpretate in alcun modo come un impegno da parte di Mitel o delle sue affiliate o sussidiarie. Mitel e le sue affiliate e sussidiarie non si assumono alcuna responsabilità per eventuali errori od omissioni presenti nel presente documento. Revisioni del presente documento o nuove edizioni potrebbero essere pubblicate per incorporare tali modifiche.
- Nessuna parte di questo documento può essere riprodotta o trasmessa in qualsiasi forma o con qualsiasi mezzo – elettronico o meccanico – per qualsiasi scopo senza il permesso scritto di Mitel Networks Corporation.
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- © Copyright 2025, Martello Technologies Corporation
- Tutti i diritti riservati
- Mitel Performance Analytics Engineering Guidelines
- Release 3.6 – November 19, 2025
Domande frequenti
Che cos'è Mitel Performance Analytics?
Mitel Performance Analytics is a fault and performance management system providing real-time alerts and detailed reporting for optimal service quality.
Where can I find the complete description of Mitel Performance Analytics?
For a detailed description, refer to the Mitel Performance Analytics online help.
Documenti / Risorse
 |
Mitel Performance Analytics Engineering 2.1 [pdf] Guida utente Release 3.6, Performance Analytics Engineering 2.1, Analytics Engineering 2.1, Engineering 2.1, 2.1 |